Esri

Patient Care Representative, Bilingual (Spanish/English)

Esri

part-time

Posted on:

Location Type: Remote

Location: Florida • Ohio • United States

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Job Level

Junior

Tech Stack

Cloud

About the role

  • Handle inbound and outbound calls for healthcare clients
  • Schedule and reschedule appointments
  • Verify patient information and provide assistance based on client protocols
  • Play a key role in supporting patients while ensuring HIPAA compliance
  • Maintain confidentiality and document all call activity
  • Meet or exceed performance metrics such as call quality and patient satisfaction

Requirements

  • High school diploma or equivalent
  • 1+ years of call center or customer service experience
  • Strong verbal and written communication skills
  • Ability to multitask and work in a fast-paced environment
  • Proficiency with telephony systems; experience with Genesys Cloud CX preferred
  • Familiarity with EHR/EMR software and Microsoft Office/Google Workspace
  • Bilingual (Spanish/English or other languages) preferred
  • Knowledge of medical terminology or insurance verification is a plus
Benefits
  • Professional remote work environment requiring flexibility and adaptability to change
  • Opportunity for training and development sessions
  • Equipment provided for remote work
  • Participation in team-oriented culture
  • Equal Opportunity Employer
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
call center experiencecustomer service experiencetelephony systemsGenesys Cloud CXEHR softwareEMR softwareMicrosoft OfficeGoogle Workspacemedical terminologyinsurance verification
Soft Skills
verbal communicationwritten communicationmultitaskingfast-paced environmentconfidentialitypatient supportperformance metricscall qualitypatient satisfaction
Certifications
high school diploma