Esri Canada

Inside Sales Representative / Représentant(e) aux ventes

Esri Canada

full-time

Posted on:

Origin:  • 🇨🇦 Canada

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Job Level

Junior

About the role

  • Responding to telephone/fax/e-mail inquiries related to product or offered services
  • Directing requests regarding maintenance, customer service, or technical support to the appropriate teams.
  • Participate as requested by the Customer Care team on maintenance renewal efforts
  • Proactively reach out to all assigned Accounts in the CRM on a regular basis to assess their current and future needs and to respond to them in a prompt, accurate manner.
  • Provide post-sales follow ups with customers
  • Generate leads, or qualify incoming leads from Marketing, and either forward to Sales or follow up as appropriate.
  • Follow up with clients for initial discovery after marketing seminars or webcasts or conferences
  • Promote, quote, and sell Esri products, services and training and/or 3rd party products offered by Esri Canada to the Esri Canada client base as appropriate
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the corporate CRM system.
  • Work with Regional Manager/Marketing on various client campaigns and target marketing
  • Contact customers to promote trainings, marketing events, and user conferences when required
  • Act as a backup for the other Insider Sales representative
  • Coordinate pre-order processing including sending customers required sales order documents

Requirements

  • University/College degree of GIS, Geography, Business & Commerce or related areas
  • Minimum 1 years’ experience Sales or Consulting.
  • Good verbal and written communication skills in English
  • Strong interpersonal skills and positive attitude
  • Computer skills: Knowledge of GIS familiar with entire suite of MS office
  • Customer focused
  • Self-motivated / initiative
  • Competitive, problem solver with a get it done type attitude
  • Eagerness to learn and technical aptitude a must
  • Ability to work both independently and as part of a team
  • Ability to work well under pressure in order to meet tight deadlines
  • Bonus points for this position: Familiarity with customer relationship management software (Salesforce)
  • Understanding of software sales agreements / policies
  • Understanding of Marketing and GIS business
  • Fluency in English is essential, as this role requires regular client communication and support in English-speaking regions