Esprow

Account Manager – Professional Services Delivery

Esprow

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Build and maintain strong relationships with existing clients, acting as a primary point of contact for ongoing communication and support.
  • Identify opportunities for expanding services within existing accounts based on client needs and ongoing engagements.
  • Manage the lifecycle of services engagements — from initial client discussions and requirements gathering through proposal development, contract support, and delivery oversight.
  • Prepare commercial proposals, RFP responses, and pilot project scopes in collaboration with internal teams.
  • Participate in pre-sales activities, including client meetings, workshops, and product demonstrations.
  • Contribute to contract discussions and preparation together with senior management.
  • Take ownership of delivery coordination post-contract signature, ensuring projects are executed according to scope, timelines, and client expectations.
  • Act as a bridge between clients and internal teams, ensuring alignment and transparency throughout the engagement lifecycle.
  • Represent Esprow in client discussions, workshops, and industry events related to trading infrastructure, APIs, and testing frameworks.
  • Organize and manage the execution of projects involving QA and engineering teams, including planning, task coordination, and progress tracking.
  • Monitor delivery performance and proactively address risks, bottlenecks, or scope changes.
  • Drive continuous improvement of delivery processes and client outcomes through regular feedback and alignment sessions.

Requirements

  • 6-10+ years of experience in account management, client services, professional services delivery, or consulting within financial technology or capital markets.
  • Proven experience working with exchanges, banks, and brokers, or other capital markets institutions.
  • Experience supporting or managing client engagements, including proposal preparation and involvement in contract discussions.
  • Familiarity with electronic trading environments, APIs, connectivity protocols, or trading system architecture.
  • Ability to understand client requirements and translate them into structured service engagements.
  • Proven experience coordinating or managing delivery of professional services engagements, ideally involving QA, testing, or system integration teams.
  • Experience working closely with technical teams (QA, engineering) to plan, execute, and monitor project delivery.
  • Strong client-facing communication and presentation skills.
  • Excellent attention to detail in written communication and commercial documentation.
  • Strong organizational and coordination skills, with the ability to manage multiple engagements simultaneously.
Benefits
  • Full-time position (mix of onsite and remote).
  • Competitive package.
  • Career path in a technology company with many talented people.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementclient servicesprofessional services deliveryproposal preparationcontract discussionselectronic trading environmentsAPIsconnectivity protocolstrading system architectureQA
Soft Skills
client-facing communicationpresentation skillsattention to detailorganizational skillscoordination skills