Esprow

Account Manager

• Build and maintain strong relationships with existing clients, acting as a primary point of contact for ongoing communication and support.
• Identify opportunities for expanding services within existing accounts based on client needs and ongoing engagements.
• Manage the lifecycle of services engagements — from initial client discussions and requirements gathering through proposal development, contract support, and delivery oversight.
• Prepare commercial proposals, RFP responses, and pilot project scopes in collaboration with internal teams.
• Participate in pre-sales activities, including client meetings, workshops, and product demonstrations.
• Contribute to contract discussions and preparation together with senior management.
• Take ownership of delivery coordination post-contract signature, ensuring projects are executed according to scope, timelines, and client expectations.
• Act as a bridge between clients and internal teams, ensuring alignment and transparency throughout the engagement lifecycle.
• Represent Esprow in client discussions, workshops, and industry events related to trading infrastructure, APIs, and testing frameworks.
• Organize and manage the execution of projects involving QA and engineering teams, including planning, task coordination, and progress tracking.
• Monitor delivery performance and proactively address risks, bottlenecks, or scope changes.
• Drive continuous improvement of delivery processes and client outcomes through regular feedback and alignment sessions.

Account Manager – Professional Services Delivery