EspriGas

Accounts Receivable

• Maintain small to medium accounts utilizing Salesforce and Microsoft Navision
• Communicate verbally or prepare written messages to account holders to request payment and resolve inquiries
• Research and resolve account discrepancies and past due amounts
• Provide customer statements as requested using Excel and system resources
• Collect accounts in compliance with all applicable regulations and internal performance standards
• Establish rapport with supply partners, requesting proof of deliveries, cylinder audits, and resolving inquiries and discrepancies
• Answer inquiries and calls in a timely manner, with the goal of providing an exceptional customer experience
• Keep current on our business and EspriGas best practices
• Managing and prioritizing a daily workload, consistently meeting deadlines to ensure high quality service

Accounts Receivable Specialist

• Accurately post customer payments received via ACH, credit cards, and lockbox to appropriate customer accounts in the ERP system.
• Research and resolve unidentified, short-paid, or misapplied payments promptly.
• Maintain accurate records of payment transactions and adjustments.
• Work closely with Accounts Receivable, Billing, and Customer Service teams to resolve payment discrepancies.
• Manage customer credit card accounts, ensuring timely processing of payments.
• Monitor and resolve issues related to declined or expired credit cards.
• Communicate via email or discussions with customers to obtain updated card details or resolve payment declines.
• Independently research, resolve, and manage payments and remittance discrepancies.
• Identify process improvements to enhance efficiency and accuracy.
• Assist with reports and cross-functional projects.
• Perform other duties as assigned.

Accounts Receivable/Cash Application Specialist

Billing Specialist

• Analyze and resolve incoming customer requests involving invoice disputes, billing concerns, and credit inquiries.
• Complete account reconciliations for third-party systems.
• Collaborate with supply partners to correct inaccurate invoices.
• Establish relationships with supply partner billing personnel to resolve outstanding issues.
• Identify recurring issues and suggest process improvements to enhance billing efficiency and customer satisfaction.
• Perform cylinder audits to verify rental balances and ensure billing accuracy.
• Identify process improvements to enhance efficiency and accuracy.
• Assist with special or cross-functional projects, tasks, and initiatives as assigned.

Accounts Receivable Specialist

Accounts Receivable/Cash Application Specialist

Customer Billing Specialist