EspriGas

IT Support

• Provide first-line technical support to end-users via phone, email, chat, or in-person, ensuring high customer satisfaction.
• Diagnose and resolve hardware, software, and network issues by troubleshooting and analyzing system errors or malfunctions.
• Escalate complex technical issues to appropriate teams or specialists, ensuring timely resolution.
• Install, configure, and upgrade computer hardware, software, and peripheral devices.
• Assist in maintaining and administrating user accounts, permissions, and access rights.
• Create and maintain accurate documentation of technical procedures, troubleshooting steps, and solutions.
• Collaborate with other IT team members to identify recurring issues, develop solutions, and implement preventive measures.
• Stay current with IT support trends and technologies, identifying process improvement opportunities.
• Provide basic training and guidance to end-users on properly using hardware, software, and systems.
• Adhere to established service level agreements (SLAs) and prioritize support requests based on their impact and urgency.
• Monitor and respond to IT support tickets, ensuring timely updates and resolution.
• Maintain an inventory of hardware, software licenses, and equipment, and assist with procurement processes when necessary.
• Create clear communication materials and training support for new or updated processes to ensure successful adoption across teams.
• Identify opportunities to streamline data exchange processes and reduce manual work.
• Identify process improvements to enhance efficiency and accuracy.
• Assist with special or cross-functional projects, tasks, and initiatives as assigned.

Help Desk Support

Accountant

• Manage all day-to-day accounting activities ensuring accurate and timely recording of financial transactions in accordance with company policies and accounting standards.
• Prepare monthly, quarterly, and annual financial statements and supporting schedules, ensuring completeness, accuracy, and compliance with Generally Accepted Accounting Principles (GAAP).
• Lead the month-end and year-end close processes, including preparation and review of journal entries, account reconciliations, accruals, and balance sheet analyses.
• Manage inventory accounting and internal controls, including inventory reconciliations, cycle count reviews, physical inventory oversight and variance investigations to ensure accurate inventory valuation and financial reporting.
• Monitor and analyze financial performance, identifying trends, variances, and opportunities for operational and financial improvements, and communicate findings to management.
• Assist with budgeting, forecasting, and cash flow planning activities, providing financial insights and recommendations to support business decision-making.
• Coordinate annual audits and other financial reviews by providing requested documentation, responding to auditor inquiries, and implementing recommendations as appropriate.
• Assist with special or cross-functional projects, tasks, and initiatives as assigned.

Help Desk Support

Senior Staff Accountant