Espressive

Technical PS Consultant

Espressive

full-time

Posted on:

Location Type: Remote

Location: India

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Tech Stack

CloudITSMPerlPythonServiceNowUnix

About the role

  • Drive customer success through the successful delivery of Barista implementations
  • Partner with customers to translate business requirements into practical solutions
  • Guide deployment activities
  • Help deliver a strong employee experience through effective use of the Barista platform
  • Responsible for the design, configuration, testing, and support of Barista solutions, including third party integrations and related implementation components
  • Work closely with customers and internal teams to ensure solutions are delivered accurately, efficiently, and in alignment with project scope and best practices

Requirements

  • Experience in customer facing roles across enterprise pre sales or delivery
  • Hands on experience with enterprise ITSM platforms such as ServiceNow, Ivanti, Jira, and similar tools
  • 3 to 5 years of experience in a technical consulting or customer success role strongly preferred
  • Ability to rapidly embrace and learn new AI/ML/NLP technologies
  • ITSM or HR domain knowledge and familiarity with industry best practices
  • Familiarity with agentic AI and its practical applications
  • A solid foundational understanding of cloud applications, ITSM, ITIL, and CMDB concepts
  • Experience in one or more scripting languages, including Python, Perl, Unix shell, or Windows shell
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
PythonPerlUnix shellWindows shellITSMITILCMDBAIMLNLP
Soft Skills
customer successcommunicationproblem-solvingcollaborationproject management