Espresa

Implementation Consultant

Espresa

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Lead onboarding and implementation processes, managing timelines and deliverables to meet customer objectives.
  • Define success criteria and provide tailored recommendations to drive platform adoption, engagement, and ROI.
  • Build and maintain strong relationships with key stakeholders and administrators to drive satisfaction, loyalty, and long-term success.
  • Collaborate with Sales, Account Management, and Customer Success Managers on account strategy to build cross-functional relationships and identify upsell opportunities.
  • Collaborate with Product Development and Enablement to prepare and deliver for discriminating and early-adopter customers.
  • Provide expertise tailoring a solution to customer needs and resolve inquiries effectively.
  • Deliver client training sessions on product features, workflows, and best practices while empowering customer teams to make program and technical decisions.
  • Understand and track customer strategy and challenges; align Espresa’s Platform with their internal narrative and desired outcomes to enable future insights and value.
  • Be a technical leader in the organization by sharing field experiences with customer-facing and internal peers.
  • Keep current on HR/benefits industry trends, developments, and best practices.

Requirements

  • 5+ years in implementation, onboarding, or similar roles within a SaaS or technology environment, ideally supporting HR customers or benefits programs with strong preference for corporate wellness exposure/experience.
  • Proven ability to master an enterprise SaaS product suite, survey and discover customer requirements, recommend and build a solution and troubleshoot under timeline pressure, while building strong relationships with medium to large organizations and internal partners.
  • Comfortable steering conversations on common internet and software practices such as HTTPS, APIs, FTP, CSV file handling, and two-factor authentication (2FA).
  • Highly proficient in Microsoft Excel, PowerPoint, and Word (or Google Workspace equivalents).
  • Proactive in identifying and resolving challenges, with a strategic perspective on operational efficiency and customer success, and the ability to develop and deploy KPIs.
  • Exceptional written, oral, presentation, and interpersonal skills.
  • Highly organized and priority-sensitive with experience managing multiple projects and accounts simultaneously.
  • Proficient in essential project management principles and practices.
Benefits
  • Health insurance
  • Retirement plans
  • Lifestyle Spending Account
  • Generous PTO
  • Equal opportunity employer
  • Reasonable accommodations for disabilities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
implementationonboardingSaaSenterprise SaaS product suiteAPIsCSV file handlingtwo-factor authenticationproject management principlesKPI developmenttroubleshooting
Soft Skills
relationship buildingstrategic perspectiveproactive problem solvingexceptional written skillsexceptional oral skillspresentation skillsinterpersonal skillsorganizational skillspriority managementmulti-project management