Esperta Health

Customer Support

• Respond promptly and professionally to inbound customer inquiries via phone, email, or chat.
• Provide accurate information about Esperta Health's healthcare and wound care services.
• Schedule, reschedule, and confirm patient appointments efficiently.
• Document interactions and update patient records in electronic systems accurately.
• Collaborate with internal teams including clinical and billing departments to ensure seamless patient care.
• Address and resolve customer issues or escalate as necessary for timely solutions.
• Maintain compliance with HIPAA and other privacy regulations.
• Perform additional administrative tasks as required to support remote operations.

Customer Service Representative – Healthcare