Customer Service Representative – Healthcare

Esperta Health

Customer Service Representative for Esperta Health, improving patient care through effective communication. Handling inquiries, scheduling, and ensuring compliance in remote healthcare support.

Posted 6/18/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

customer serviceelectronic medical records (EMR)administrative tasks

Soft Skills

verbal communicationwritten communicationorganizational skillsmultitaskingself-motivatedreliableindependent work

Tools & Technologies

remote communication toolsMicrosoft Office Suite

Certifications & Qualifications

high school diplomaGED

Industry Keywords

healthcarewound care servicespatient appointmentsHIPAAprivacy regulations

About the role

Key responsibilities & impact

Respond promptly and professionally to inbound customer inquiries via phone, email, or chat.
Provide accurate information about Esperta Health's healthcare and wound care services.
Schedule, reschedule, and confirm patient appointments efficiently.
Document interactions and update patient records in electronic systems accurately.
Collaborate with internal teams including clinical and billing departments to ensure seamless patient care.
Address and resolve customer issues or escalate as necessary for timely solutions.
Maintain compliance with HIPAA and other privacy regulations.
Perform additional administrative tasks as required to support remote operations.

Requirements

What you’ll need

High school diploma or GED required; further education in healthcare or related fields is a plus.
Proven experience in customer service, preferably in healthcare or medical settings.
Excellent verbal and written communication skills.
Strong organizational skills with the ability to multitask in a remote work environment.
Familiarity with electronic medical records (EMR) systems and basic computer proficiency.
Ability to maintain confidentiality and adhere strictly to HIPAA regulations.
Self-motivated, reliable, and able to work independently with minimal supervision.
Proficient with remote communication tools and Microsoft Office Suite.

Benefits

Comp & perks

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Paid Time Off (Vacation, Sick & Public Holidays)
Training & Development
Work From Home