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Collections

• Contact delinquent customers from our database via phone, WhatsApp, and email, interacting courteously.
• Identify the appropriate approach for each customer, aiming for a financially sustainable solution for both the customer and the company.
• Adapt approach according to debt age, customer location, and the customer's financial capacity.
• Gather and analyze all relevant information about the customer's financial history.
• Complete renegotiations in compliance with the company's collections policy.
• Communicate with customers in a friendly manner.
• Monitor the payment settlement process, locate payments made, and record renegotiations in the system.

Collections Analyst – Junior