Senior Customer Success Manager, Public Sector/Union
Spring Health
Spring
Client Success Specialist
ESM Prep
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 - $54,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Spark
About the role
- Serve as the first point of contact for prospective clients and manage the new client experience
- Respond to new client inquiries from website, referrals, and other channels
- Prepare sales leaders for client meetings and manage the sales pipeline
- Provide administrative support to leadership, including overseeing contract writing and management with finance
- Support sales, client communications, and onboarding processes
- Embody company values and guide families through their initial journey with ESM Prep | College MatchPoint and Guidewell Education
Requirements
- Bachelor's degree
- Proven experience in a client-facing or administrative role, preferably within a sales or customer support environment
- Exceptional organizational skills and meticulous attention to detail
- Excellent verbal and written communication skills with a professional and friendly demeanor
- Familiarity with CRM and sales tracking systems
- Ability to work independently and manage multiple tasks simultaneously
- Proactive and resourceful approach to problem-solving
- Experience with meeting preparation and multiple calendar management
- A collaborative spirit and willingness to work as part of a team to achieve shared goals
- Reliable internet access (fast enough for video conferencing)
- Familiarity with the college admissions process is a plus
