eSkillz

Talent Management Consultant

eSkillz

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Serve as the main system administrator for the Cornerstone platform (Learning & Performance)
  • Set-up user and administrator accounts and maintain appropriate access
  • Troubleshoot system admin issues and tasks
  • Troubleshoot data feed issues
  • Add or edit entities in the system
  • Test and troubleshoot web-based training (need a basic understanding of SCORM and AICC standards)
  • Set-up and work with dynamic groups, learning assignments, large scale course deployments, and curricula
  • Review functionality in new releases and assist clients with new feature enablement and rollout
  • Create new or update existing performance review tasks, competencies / competency models / competency assessments, development plans, observation checklists
  • Generate standard reports and create ad-hoc and recurring system reports
  • Manage and develop learning programs for the LMS
  • Work with the customer to determine the best tools in the system for delivering training programs and managing mandatory annual training and performance management tasks
  • Provide recommendations to the client on ways to optimize the platform
  • Work with the client to standardize, streamline and coordinate business and system processes
  • Document and clearly communicate business processes to both client stakeholders and internal teams
  • Serve as liaison between client and technical resources as required; escalate issues through the proper channels and work with escalation point person to achieve issue resolution
  • Train other administrators on Cornerstone Learning and Performance functionality and system processes
  • Analyze client’s configuration designs and make recommendations for improvements
  • Create job aids and training guides to assist end-users and administrators
  • Be a trusted advisor to the client and be engaged on a regular basis to understand client’s needs
  • Provide updates to clients regarding deliverables

Requirements

  • Bachelor's degree desired but not required
  • At least 2 years of experience working as an Administrator of Cornerstone Learning & Performance
  • 2 to 5+ years of experience in medium-to-large organizations in an LMS, application, help desk or training support role
  • Strong experience with customer support or client management
  • Must have excellent verbal and written communication skills
  • Effective organization and project management skills
  • Experience in training or customer/client support role
  • Experience with web conferencing software, particularly MS Teams, GoToMeeting, or WebEx
  • Bonus points if you have strong presentation, communication, and consulting skills
  • Bonus points if you have experience in multiple Cornerstone Modules
Benefits
  • Home-based job so you must have personal access to a reliable computer
  • Secondary computer provided by company if needed
  • Hard-wired connection line
  • Accessible phone
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
system administrationSCORMAICCperformance review taskscompetency modelsdata troubleshootingreport generationlearning program managementconfiguration analysistraining guide creation
Soft Skills
customer supportclient managementverbal communicationwritten communicationorganizationproject managementpresentation skillsconsulting skillsliaisonproblem resolution