eSkillz

Customer Support

• Serve as Tier 1 support for users needing assistance with their Learning Management System (LMS) or other software.
• Spend most of your time actively responding to users in real-time via chat or processing support tickets.
• Monitor email and Microsoft Teams messages to assist team members.
• Review updates to Knowledge Base articles and client communications on new policies and procedures to better support the team.
• Maintain key performance indicators (KPIs).
• Represent eSkillz and the client professionally in all interactions.
• Attend meetings and training sessions as required.
• Monitor user trends, flag unusual activity, and report findings to management.

EUS Support Specialist