eSkillz

Systems Engineer

• Lead structured requirements discovery efforts, including stakeholder interviews, workshops, and working sessions, to elicit functional, non-functional, and reporting requirements.
• Lead the end-to-end selection and implementation of new platforms to replace legacy systems, including requirements documentation and gathering, business process mapping, vendor evaluation, data migration planning, testing and validation, and post-launch optimization.
• Develop business cases, cost/benefit analyses, and implementation recommendations to support platform selection, prioritization, and executive decision-making.
• Exercise sound judgment in balancing speed, cost, risk, and long-term maintainability when evaluating systems and vendors.
• Partner closely with stakeholders across services, sales, finance, and leadership to ensure system workflows support real-world consulting processes and reporting needs.
• Serve as the primary liaison between internal teams and external vendors to ensure effective communication, timely delivery, and successful outcomes.
• Coordinate and support integrations between the new platforms and other core business systems (e.g., CRM, financial).
• Provide ongoing ownership and coordination for key enterprise SaaS platforms, including user administration, licensing, configuration changes, enhancements, and general system maintenance.
• Manage vendor relationships, contracts, renewals, and usage in collaboration with IT leadership to ensure systems are scalable, cost-effective, and aligned with organizational goals.
• Oversee system updates and enhancements, troubleshoot issues, and coordinate vendor support as needed.
• Assist with ISO 27001 program activities related to IT systems, including controls documentation, evidence collection, and coordination with internal or external audits.
• Document system configurations, integrations, and operational processes to support continuity and knowledge sharing.
• Provide regular project updates, risks, and status reporting to senior management, and proactively recommend system or process improvements based on business needs and industry trends.

IT Project Manager, Business Systems Analyst