eSkillz

Human Resources

• Serve as the main system administrator for the Cornerstone platform (Learning & Performance)
• Set-up user and administrator accounts and maintain appropriate access
• Troubleshoot system admin issues and tasks
• Troubleshoot data feed issues
• Add or edit entities in the system
• Test and troubleshoot web-based training
• Set-up and work with dynamic groups, learning assignments, large scale course deployments, and curricula
• Review functionality in new releases and assist clients with new feature enablement and rollout
• Create new or update existing performance review tasks, competencies / competency models / competency assessments, development plans, observation checklists
• Generate standard reports and create ad-hoc and recurring system reports
• Manage and develop learning programs for the LMS
• Content management including online course loading, ILT onsite class enrollment input, curriculum development and other training management
• Provide recommendations to the client on ways to optimize the platform
• Understand, document, and clearly communicate business processes to clients and internal teams
• Serve as liaison between client and technical resources
• Train other administrators on Cornerstone Learning and Performance functionality and system processes
• Analyze client’s configuration designs and make recommendations for improvements

Talent Management Consultant

Customer Support

• Serve as Tier 1 support for users needing assistance with their Learning Management System (LMS) or other software.
• Spend most of your time actively responding to users in real-time via chat or processing support tickets.
• Monitor email and Microsoft Teams messages to assist team members.
• Review updates to Knowledge Base articles and client communications on new policies and procedures to better support the team.
• Maintain key performance indicators (KPIs).
• Represent eSkillz and the client professionally in all interactions.
• Attend meetings and training sessions as required.
• Monitor user trends, flag unusual activity, and report findings to management.

Talent Management Consultant

EUS Support Specialist