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Talent Management Consultant
eSkillzAdministrator/Consultant role handling Cornerstone Learning & Performance platform administration and client support in the Professional Services Division. Delivering system optimization and consulting services to enhance user experience.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the Cornerstone Learning & Performance platform, including user administration, troubleshooting, and content management. Proficient in client communication, project management, and generating reports to optimize learning programs.
Highest-signal resume keywords
Cornerstone Learning & Performance AdministrationUser Account ManagementClient ManagementProject ManagementMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
System AdministrationTroubleshootingData Feed ManagementPerformance Review Task CreationCurriculum DevelopmentReport GenerationLearning Program ManagementWeb-Based Training TestingDynamic Group SetupCompetency Model Development
Soft Skills
Excellent Communication SkillsEffective Organization SkillsProject Management Skills
Tools & Technologies
Microsoft OfficeMS TeamsGoToMeetingWebEx
Industry Keywords
Learning Management SystemClient LiaisonTraining ManagementBusiness Process DocumentationLarge Scale Course Deployment
About the role
Key responsibilities & impact- Serve as the main system administrator for the Cornerstone platform (Learning & Performance)
- Set-up user and administrator accounts and maintain appropriate access
- Troubleshoot system admin issues and tasks
- Troubleshoot data feed issues
- Add or edit entities in the system
- Test and troubleshoot web-based training
- Set-up and work with dynamic groups, learning assignments, large scale course deployments, and curricula
- Review functionality in new releases and assist clients with new feature enablement and rollout
- Create new or update existing performance review tasks, competencies / competency models / competency assessments, development plans, observation checklists
- Generate standard reports and create ad-hoc and recurring system reports
- Manage and develop learning programs for the LMS
- Content management including online course loading, ILT onsite class enrollment input, curriculum development and other training management
- Provide recommendations to the client on ways to optimize the platform
- Understand, document, and clearly communicate business processes to clients and internal teams
- Serve as liaison between client and technical resources
- Train other administrators on Cornerstone Learning and Performance functionality and system processes
- Analyze client’s configuration designs and make recommendations for improvements
Requirements
What you’ll need- Bachelor's degree desired but not required
- At least 2 years of experience working as an Administrator of Cornerstone Learning & Performance
- 2 to 5+ years of experience in medium-to-large organizations in an LMS, application, help desk or training support role
- Strong experience with customer support or client management
- Excellent verbal and written communication skills
- Effective organization and project management skills
- Proficient in Microsoft Office programs
- Experience with web conferencing software, particularly MS Teams, GoToMeeting, or WebEx
Benefits
Comp & perks- Home-based job
- Reliable computer access provided (secondary computer if needed)
- Hard-wired connection line
- Accessible phone