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Talent Management Consultant
eSkillzAdministrator/Consultant role handling Cornerstone Learning & Performance platform administration and client support in the Professional Services Division. Delivering system optimization and consulting services to enhance user experience.
About the role
Key responsibilities & impact- Serve as the main system administrator for the Cornerstone platform (Learning & Performance)
- Set-up user and administrator accounts and maintain appropriate access
- Troubleshoot system admin issues and tasks
- Troubleshoot data feed issues
- Add or edit entities in the system
- Test and troubleshoot web-based training
- Set-up and work with dynamic groups, learning assignments, large scale course deployments, and curricula
- Review functionality in new releases and assist clients with new feature enablement and rollout
- Create new or update existing performance review tasks, competencies / competency models / competency assessments, development plans, observation checklists
- Generate standard reports and create ad-hoc and recurring system reports
- Manage and develop learning programs for the LMS
- Content management including online course loading, ILT onsite class enrollment input, curriculum development and other training management
- Provide recommendations to the client on ways to optimize the platform
- Understand, document, and clearly communicate business processes to clients and internal teams
- Serve as liaison between client and technical resources
- Train other administrators on Cornerstone Learning and Performance functionality and system processes
- Analyze client’s configuration designs and make recommendations for improvements
Requirements
What you’ll need- Bachelor's degree desired but not required
- At least 2 years of experience working as an Administrator of Cornerstone Learning & Performance
- 2 to 5+ years of experience in medium-to-large organizations in an LMS, application, help desk or training support role
- Strong experience with customer support or client management
- Excellent verbal and written communication skills
- Effective organization and project management skills
- Proficient in Microsoft Office programs
- Experience with web conferencing software, particularly MS Teams, GoToMeeting, or WebEx
Benefits
Comp & perks- Home-based job
- Reliable computer access provided (secondary computer if needed)
- Hard-wired connection line
- Accessible phone
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
System AdministrationTroubleshootingData Feed ManagementPerformance Review Task CreationCurriculum DevelopmentReport GenerationLearning Program ManagementWeb-Based Training TestingDynamic Group SetupCompetency Model Development
Soft Skills
Excellent Communication SkillsEffective Organization SkillsProject Management Skills