eSimplicity

Support Engineer

• Providing Tier 1 through Tier 3 help desk support for both internal CMS users and external State Medicaid Agency (SMA) users of the MESH platform, including triage, troubleshooting, escalation, and resolution
• Receiving, logging, and managing support tickets in CMS ServiceNow and Jira, ensuring complete and accurate documentation of issues, root cause, and resolution steps
• Diagnosing functional and technical issues across the Salesforce-based MESH platform, integrations (T-MSIS, MBES/MacFin, Microsoft 365, CMS DataConnect), and supporting CMS enterprise tools (IDM/Okta, EUA, GitHub, Box)
• Walking users through configuration, navigation, submission workflows, and report features; producing clear written and verbal guidance suited to varying levels of technical familiarity
• Monitoring system status, alerts, and tickets during after-hours and extended-hours coverage windows that span all U.S. continental time zones, Alaska, Hawaii-Aleutian, Guam, CNMI, American Samoa, Puerto Rico, and the U.S. Virgin Islands
• Following documented Service Level Agreements (SLAs) for response and resolution, including expedited handling of priority incidents that affect production stability, user access, or critical workflows
• Coordinating with development, QA, security, and DevOps teams to escalate complex issues, capture diagnostic information, and validate fixes prior to closure
• Supporting scheduled maintenance windows that fall outside standard Eastern-time business hours and communicating planned outages and changes to affected users
• Maintaining and improving the MESH knowledge base, including FAQs, Quick Reference Guides (QRGs), troubleshooting articles, and policy/process guidance, in accordance with CMS approval workflows
• Identifying recurring issues and trends from ticket data and recommending automation, process, or training improvements to reduce ticket volume and improve user satisfaction
• Supporting onboarding of new users, including walk-throughs of access provisioning, MESH navigation, and submission/reporting workflows; conducting training sessions and producing 508-compliant training materials
• Producing weekly, monthly, and quarterly metrics on ticket volume, response and resolution times, user satisfaction, and trends for inclusion in CMS operational reports
• Ensuring all support interactions and ticket data handling align with CMS privacy, data retention, accessibility (Section 508), and security requirements, including audit trails for all actions

Technical Support Analyst

Salesforce Developer

• Participating in the full application life cycle for the Medicaid Enterprise Systems Hub (MESH): architecture, design, development, testing, and deployment, with end-to-end ownership of complex features
• Writing, testing, and deploying high-performance, reusable, and reliable Apex code that powers MESH submission, review, approval, MDBT, and reporting workflows
• Creating and customizing Lightning Web Components (LWC) and Lightning pages to enhance both the internal CMS interface and the external State Medicaid Agency (SMA) portal, ensuring consistency across the dual-interface architecture
• Designing data models and implementing Salesforce objects, including custom objects, fields, and relationships, that support APDs, contracts, vendors, projects, certifications, the Master Detailed Budget Table (MDBT), and integrated state profiles
• Performance-engineering Salesforce applications using code optimization techniques, modular development practices, lazy loading, query analysis and optimization, caching solutions, and asynchronous workflows that respect Salesforce governor limits
• Leading options analyses, proof-of-concept implementations, and validations for proposed solutions including AI-assisted submission analysis, T-MSIS bidirectional integration, configurable workflow templates, and Microsoft 365 integration
• Identifying risks, managing change, and designing cloud solutions that are efficient, scalable, secure, and aligned with CMS ARS 5.1, FedRAMP Moderate, and CMS Salesforce SEI Center of Excellence governance
• Gathering technical requirements, decomposing user stories, and translating dependencies for the technical delivery team
• Working closely with designers, engineers, and the Senior Business Analyst to gather and implement product, front-end, and back-end requirements, including Section 508 / WCAG 2.0 AA accessibility
• Designing and reviewing REST and SOAP integrations between Salesforce and external systems including T-MSIS, MBES/MacFin, Microsoft 365, CMCS DataConnect, and Power BI
• Assisting users with troubleshooting and resolving platform issues, supporting Tier 2 and Tier 3 escalations from the Technical Support team
• Participating in agile processes including daily stand-ups, demos, retrospectives, and sprint planning
• Documenting development processes, technical designs, and architectural decisions in CMS-approved tools (Confluence, GitHub) to ensure team coverage, code maintainability, and successful contract transition
• Staying up to date on Salesforce trends, releases, new features, and product roadmaps, including reviewing and signing off on product compatibility with upcoming Salesforce releases
• Setting and enforcing Salesforce best practices and coding standards that promote code reusability, maintainability, performance, and security
• Implementing mature unit and integration testing to achieve and sustain the 90% automated test coverage required by CMS deliverable standards
• Leading cross-team collaborations and disseminating information through knowledge-sharing sessions and communities of practice (including the MACBIS HCD CoP)
• Leading and enforcing an automation-first approach to reduce manual configurations within the Salesforce platform using custom Apex scripts, Robotic Process Automation, and declarative tooling
• Supporting hiring efforts for the program, including conducting résumé screens, technical interviews, and culture-and-values assessments
• Coaching, mentoring, and managing a team of Salesforce Developers as direct reports

Senior Salesforce Developer

Data Engineer

• Designing, developing, and maintaining scalable data pipelines that ingest, reconcile, and validate Medicaid program data from MESH and connected CMS systems including T-MSIS, MBES, MacFin, SPoTT, and CMCS DataConnect
• Building and operating data ingestion workflows that support mixed-modality content — spreadsheets (Excel, CSV), documents (PDF, Word), API feeds, and enterprise data services — with full lineage and audit traceability
• Implementing the data layer that powers the Master Detailed Budget Table (MDBT) modernization, including parsing legacy and modern MDBT formats, normalizing line items (e.g., MMIS 2A/B, 4A/B, 5A/B/C), and validating total computable, state share, and federal share calculations
• Developing API services to facilitate bidirectional data integration between MESH (Salesforce) and external systems, including standardized integrations with T-MSIS for compliance and Data Quality Assessment status
• Building data processing workflows on AWS (S3, Glue, EMR, Athena, RDS/Redshift) and, where applicable, Databricks, Spark, and Hive for big-data processing
• Creating data products that feed Power BI dashboards and Salesforce reports, ensuring consistent definitions, refresh schedules, snapshot management, and data-quality indicators
• Implementing automated data quality, validation, and reconciliation jobs that flag funding decreases, mismatched FFP rates, missing submissions, and other anomalies
• Supporting AI/ML pipelines for the MESH platform — including features for AI-assisted submission analysis, predictive analytics, and anomaly detection — by providing curated, governed training and inference data
• Writing unit and integration tests for all data processing code and partnering with DevOps engineers on CI, CD, and IaC (GitHub Actions, Terraform) so pipelines deploy reliably
• Performing code reviews, contributing to data-engineering standards, and mentoring less experienced engineers on pipeline design, performance optimization, and observability
• Maintaining data security and privacy controls for data at rest and in transit (FIPS 140 validated encryption, KMS-managed keys, least-privilege access) consistent with CMS ARS 5.1 and FedRAMP Moderate baselines
• Documenting data dictionaries, lineage, calculation logic, and pipeline runbooks in CMS-approved tools (Confluence, GitHub) to support transparency, audit, and contract transition activities

Senior Data Engineer

Security Engineer

• Designing, implementing, and maintaining security controls across the Salesforce-based MESH platform and AWS cloud environment in accordance with CMS Acceptable Risk Safeguards (ARS) 5.1, FedRAMP Moderate, and NIST SP 800-53 Rev 5
• Embedding security into the DevSecOps CI/CD pipeline by integrating SAST, DAST, IAST, and software composition analysis tools (e.g., Snyk, AppOmni, Tenable, AWS Security Hub) into GitHub Actions and Copado workflows
• Operating the end-to-end vulnerability management lifecycle including detection, triage, prioritization, remediation tracking, and reporting; ensuring critical and high findings are remediated within CMS/HHS-defined timeframes
• Performing and documenting Security Impact Analyses (SIAs) for proposed changes to the MESH platform and integrations such as T-MSIS, MBES/MacFin, Microsoft 365, and CMS DataConnect
• Authoring, maintaining, and updating Authority to Operate (ATO) artifacts in CFACTS, including System Security Plans (SSPs), POA&Ms, Privacy Impact Assessments, Contingency Plans, and Incident Response Plans
• Hardening Salesforce GovCloud configurations by enforcing role-based access, permission sets, OAuth/MFA, and Salesforce Shield controls; reviewing third-party AppExchange packages for security risk prior to installation
• Configuring and tuning continuous monitoring and detection tooling (Splunk, AWS GuardDuty, CloudTrail, Security Hub) and leading incident response from detection through post-mortem review
• Leading least-privilege access reviews and identity lifecycle workflows across CMS IDM/Okta, EUA, AWS IAM, Salesforce, and CI/CD pipelines; automating recurring access reviews and onboarding/offboarding tasks
• Building dashboards and reports in Splunk, Power BI, or Jira that give CMS leadership and product teams visibility into vulnerabilities, compliance posture, access reviews, and audit readiness
• Translating CMS, HHS, and federal AI governance requirements into actionable secure design patterns for AI/ML capabilities embedded in MESH (e.g., AI-assisted submission analysis, NLP search, predictive analytics)
• Participating in Agile ceremonies as a security subject matter expert, ensuring user stories include clear security acceptance criteria and that security enablers are represented in the team Definition of Done
• Mentoring developers, QA, and DevOps engineers on secure coding practices (OWASP ASVS), threat modeling, and continuous compliance
• Cooperating with CMS-directed audits, penetration tests, and 3PAO assessments; coordinating responses to agency security data calls within required timeframes

Senior Security Engineer

Executive Assistant

• Manage complex, high-volume calendars for 4–5 executives
• Filter, organize, and respond to emails on behalf of the executives
• Arrange travel plans, including flights, accommodations, and itineraries
• Assign tasks to team members or external resources as needed
• Create, edit, and manage documents, presentations, reports, and internal communications materials
• Prepare agendas, take minutes, and follow up on action items
• Assist with the planning and coordination of projects to ensure they are completed on time
• Conduct research to provide executives with necessary information for decision-making
• Manage invoices for purchases, expenses and expense reports
• Plan and prepare for recurring business rhythm meetings
• Coordinate communications between executives and internal/external stakeholders
• Leverage AI tools and platforms to streamline workflows
• Partner with the marketing team to write and create content
• Coordinate eSimplicity’s participation at industry events and employee events
• Organize office spaces and manage inventory of office supplies

DevOps Engineer

• Designing, implementing, and maintaining the DevSecOps toolchain that supports the Salesforce-based MESH platform and its integrations across AWS, Microsoft 365, T-MSIS, MBES/MacFin, and CMS DataConnect
• Building and operating CI/CD pipelines using GitHub Actions and Copado that automate build, test, security scanning, deployment, and rollback for both Salesforce and AWS-hosted components
• Managing AWS cloud infrastructure using infrastructure-as-code (Terraform, AWS CloudFormation) and configuration management tools (Ansible), in alignment with CMS Cloud governance and FedRAMP Moderate baselines
• Implementing observability across the platform using tools such as Splunk, AWS CloudWatch, New Relic, or Dynatrace; building dashboards and alerts for system health, latency, throughput, error rates, and capacity (median, 95th, and 98th percentile)
• Automating day-to-day operational tasks (provisioning, patching, configuration, user/access management) using Python, Bash, PowerShell, and AWS APIs to reduce toil and improve repeatability
• Partnering with the security team to integrate security gates (SAST, DAST, SCA, container scanning) into pipelines and to remediate vulnerabilities within CMS-defined timeframes
• Supporting incident, change, and problem management as part of an integrated Agile delivery team; contributing to root-cause analyses and preventive actions
• Maintaining hardened, monitored environments for development, testing, UAT, staging, and production with minimum-downtime deployment strategies and tested rollback procedures
• Implementing data backup, retention, and disaster-recovery solutions for both Salesforce and AWS-hosted assets, validated through scheduled restoration tests
• Managing user access, secrets, and certificates across CMS IDM/Okta, EUA, AWS IAM, GitHub, and Copado in accordance with least-privilege and zero-trust principles
• Documenting architecture, runbooks, deployment procedures, and operational standards in CMS-approved tools (Confluence, Box, GitHub) and ensuring transparency for CMS Product Owners
• Coordinating with the CMS Cloud contractor to optimize cloud resource utilization, cost, and adherence to CMS Cloud governance processes
• Mentoring engineers on DevSecOps best practices, automation-first design, and continuous-improvement metrics tied to deployment frequency and reliability

Senior DevOps Engineer

Financial Planning and Analysis

• Assist with accounts payable and accounts receivable processing.
• Support monthly account reconciliations and general ledger activities.
• Help prepare journal entries and maintain accounting records.
• Assist with month-end and year-end closing procedures.
• Review invoices, expense reports, and supporting documentation for accuracy and compliance.
• Support budgeting, forecasting, and financial analysis activities.
• Compile and organize financial data for internal reporting.
• Assist with project accounting and contract-related financial tracking.
• Maintain electronic and physical financial records in accordance with company policies.
• Support audits and compliance reviews by gathering requested documentation.
• Conduct data entry and validation within accounting and financial systems.
• Participate in special projects and ad hoc financial analyses as assigned.

Accounting and Finance Intern

• Designing, developing, and maintaining Copado CI/CD pipelines for Salesforce development on the Medicaid Enterprise Systems Hub (MESH)
• Developing, configuring, and managing multiple Salesforce environments (development, testing, UAT, staging, production) using Copado, and ensuring metadata deployments are synchronized and consistent across the MESH org
• Configuring quality gates including code reviews, automated test execution, code-quality checks, and security scans within the CI/CD pipeline so promotions to Validation, Staging, and Production meet CMS deliverable performance standards (e.g., 90% automated test coverage, 0 lint errors)
• Promoting and applying an automation-first approach to reduce manual configurations within the Salesforce platform by writing custom scripts, configuring robotic process automation, and automating recurring deployment tasks
• Managing Salesforce releases in coordination with development, QA, security, and CMS business teams, supporting the cadence of bi-weekly promotions to the Validation environment expected on MESH
• Implementing strategies for rapid data and metadata restoration in case of deployment failures, including tested rollback paths and recovery runbooks
• Leading Salesforce backup and restore strategies, including scheduling data backups, maintaining restoration runbooks, and validating recovery times on a recurring basis
• Leading continuous improvements and enhancements to the CI/CD pipeline and team development workflows to evolve best practices and reduce lead time, change failure rate, and mean time to recovery
• Setting up monitoring and alerting on Salesforce deployments, Copado pipelines, and integrated services (T-MSIS, MBES/MacFin, Microsoft 365, DataConnect) to detect and address issues
• Documenting DevOps code-promotion patterns, back-promotion procedures, environment topology, and operational runbooks in CMS-approved tools (Confluence, Box, GitHub)
• Providing technical support, troubleshooting, and training to the development team on continuous integration and continuous deployment best practices, ensuring all developers complete the Copado training required by CMS OIT prior to deploying to the CMS Salesforce org
• Implementing observability tools within the Salesforce platform to gain insights into system performance, reliability, and utilization to proactively identify potential issues
• Configuring alerts on system issues and leading incident response in collaboration with development and security teams
• Configuring security tools and Salesforce permission sets to enforce zero-trust security strategies and least-privilege access controls
• Supporting transition-in and transition-out activities including repository, pipeline, and environment hand-off in accordance with CMS contract requirements

Senior DevOps Engineer – Copado

Security Analyst

• Work closely with Product Owners, other ISSOs, ISSMs, and engineering and infrastructure staff to provide guidance on the implementation of security policies, standards, and procedures.
• Analyze new or updated security requirements, collaborate with stakeholders, and develop responses that are clear and accurate.
• Support the review and update of ATO artifacts such as System Security Plans, Information System Contingency Plans, Configuration and Change Management Plans, Incident Response Plans, Privacy Impact Analyses, and more.
• Interpret security risk assessments, review security scan results, assess security vulnerabilities, and support the development and remediation of vulnerability and compliance issues via Plans of Action and Milestones (POA&Ms).
• Support the development and implementation of design documentation.
• Work with engineering and infrastructure personnel to document remediation for vulnerabilities and non-compliance issues.
• Analyze and interpret agency security requirements and provide governance communication to non-security personnel.
• Collaborate with product teams, ISSOs, and other stakeholders in support of continuous monitoring and ATO efforts.
• Conduct vulnerability assessments and monitor systems, networks, databases, and Web-based assets for potential system breaches.
• Recommend and take the lead on implementing changes to enhance security systems, prevent unauthorized access, and help mitigate security vulnerabilities.
• Respond to alerts from information security tools.
• Report, investigate, and resolve higher-level security incidents.
• Respond to security tool outages and degradations in service, tune security rules and alerts, and set up/maintain security tool dashboards and reporting.
• Research security trends, new methods, and techniques used in unauthorized access of data to preemptively eliminate the possibility of system breach.
• Ensure compliance with regulations and privacy laws.
• Conduct research to identify new attack vectors.
• Educate and communicate security requirements and procedures to all users and new employees.
• Recommend process improvements to the information system for risk mitigation.
• Support continuous improvement and security automation practices to strengthen the program’s overall security posture.
• Conduct audit log reviews, present findings, and plan for investigation or remediation activities.
• Perform periodic user and privileged access reviews.

Lead Information Security Analyst

Solutions Engineer

• Identify and own entire technical solution requirements in the development of enterprise-wide agentic AI and LLM-driven information systems
• Create specific technical designs, model and tooling selections, and end-to-end agentic architectures
• Provide subject matter expertise on LLMs, agent frameworks, and orchestration platforms
• Serve as the core technical owner of complex agentic AI implementations
• Ensure strategic alignment of agentic and AI/ML architectures to support business growth and evolution
• Establish and maintain comprehensive governance frameworks spanning the entire agentic AI lifecycle
• Contribute to the strategic development and management of agentic AI product roadmaps, backlogs, and measurable success criteria
• Enhance and maintain a scalable systems/solutions architecture for a multi-agent platform
• Develop and design complex agentic solutions through cross-functional collaboration
• Develop solutions utilizing Agile frameworks and modern automation strategies
• Spearhead continuous innovation and programmatic improvements
• Act as a hands-on Agentic Solutions Architect and the ultimate tier-SME for assigned functional areas
• Collaborate closely with the program Chief Architect
• Lead, manage, and mentor individuals and engineering teams
• Install, configure, and administer enterprise-grade agentic platforms
• Create seamless integrations with CI/CD pipelines, identity/access controls, APIs, repositories, and centralized monitoring systems
• Deploy hands-on enterprise deployment models that guarantee data and AI security across PII/PHI boundaries
• Train engineering teams and customer end-users, developing tailored onboarding and adoption materials
• Build consensus and align diverse stakeholder groups around secure agentic AI capabilities and platform value

Solutions Architect

Director

• Work with Business Development (BD) and Business Unit (BU) execs and CIO/CTO office to identify and cultivate new business opportunities within Health, employing sophisticated account planning, customer mapping, and relationship management strategies to secure and expand our client base.
• Conduct targeted research and competitive analysis to position eSimplicity advantageously.
• Stay abreast of emerging trends, opportunities, and initiatives within the health sector, leveraging this intelligence to inform strategic decisions.
• Spearhead the development and management of strategic partnerships and workshare agreements, aligning with eSimplicity’s strategic objectives, supported by the BD and BU execs.
• Maintain and grow client relationships, ensuring eSimplicity is positioned as a partner of choice.
• Manage the capture process from inception to proposal submission, aligning with health agency requirements to deliver compelling and compliant bid packages.
• Lead the storytelling solutioning sessions by partnering with technical architects and SMEs to structure our response outlines, identify pain points, desired outcomes, and develop win themes and proof points.
• Serve as a bridge between proposals, operations, and project teams, ensuring seamless communication and collaboration across different functional areas to align efforts and strategies for winning new work.
• Work closely with the proposal team to oversee the overall submission of proposals, ensuring they meet all compliance requirements and effectively articulate eSimplicity’s value propositions.
• Bring capture expertise to facilitate technical, management, and pricing solutions with programs and proposal teams.
• Make recommendations, decisions, or seek feedback from executive leadership when needed.
• Participate in transition planning for awarded contracts to ensure capture strategy, customer context, and solution commitments are effectively handed off to delivery teams.

Capture Director – Health

SDET

• Maintain test environments and test data
• Help identify, document, and track application defects
• Leverage and maintain automated testing frameworks to analyze test results and debug failures
• Create and execute automated and manual test cases to ensure the on-time, high-quality delivery of the product in accordance with the project schedule
• Create and maintain Unit Tests and Regression Tests
• Provide recommendations to improve automated testing frameworks and testing processes for the team
• Conduct 508 testing to ensure compliance with accessibility requirements
• Attend requirements gathering meetings to better understand business needs, functional and system requirements
• Construct testing documents, including a testing plan, test cases, test data, and test scripts to ensure compliance with business requirements
• Collaborate with the development team to ensure successful implementation of the needed business, functional and system requirements
• Provide regular and open communication across the program and stakeholders for transparency and awareness of progress and impediments
• Understand, visualize and manage upstream/downstream dependencies
• Drive delivery and continuous improvement by utilizing feedback and metrics (quality, delivery rate, etc.) to identify areas of opportunity
• Work across stakeholders and teams to continuously improve.

Test Automation Engineer

Backend Engineer

• Design, develop, test, and maintain Java-based applications and services.
• Write clean, efficient, and well-documented code following industry best practices.
• Participate in requirements analysis and technical design discussions.
• Develop RESTful APIs and backend services.
• Integrate applications with databases, third-party systems, and cloud services.
• Support application deployment, configuration, and troubleshooting.
• Participate in code reviews and ensure adherence to coding standards.
• Collaborate with cross-functional teams in Agile or Scrum environments.
• Create and maintain technical documentation.
• Troubleshoot and resolve defects and performance issues.
• Ensure compliance with security, data protection, and coding standards.

Java Developer

• Set the technical direction for DNS
• Own the technical vision, architecture standards, and solution quality across the DNS portfolio
• Partner with program leaders to ensure delivery teams are applying the right approaches to spectrum, EMSO, C4ISR, AI/ML, and IC mission system challenges
• Drive thought leadership in RF/EW/spectrum and adjacent mission domains
• Represent eSimplicity as a recognized technical voice in spectrum management, electromagnetic spectrum operations, spectrum sharing, and related emerging policy and technology areas
• Shape winning solutions. Serve as the senior technical author and solution owner on strategic pursuits and priority proposals
• Collaborate with Capture, Solution Strategy, and Chief Solutions Architect leaders to define win themes, discriminators, and technical approaches that are compliant, compelling, and executable
• Build and sustain trusted relationships with technical counterparts across Navy, DHS, Air Force, DISA, FCC, and IC customers
• Mentor and elevate technical talent. Coach program technical leads, solution architects, and principal engineers

Technical Director

Business Analyst

• Collaborate with mission stakeholders to identify operational challenges and opportunities for AI/ML integration.
• Document functional and non-functional requirements for AI/ML solutions, ensuring clarity and alignment with agency objectives.
• Conduct gap analysis to determine where automation and predictive analytics can enhance mission workflows.
• Work closely with data scientists and architects to translate business requirements into AI/ML models and workflows.
• Validate proposed solutions against business objectives and compliance standards.
• Assist in defining success metrics and performance indicators for AI/ML initiatives.
• Analyze existing mission processes and recommend AI-driven optimizations, such as predictive risk assessments or automated incident classification.
• Support change management efforts to ensure smooth adoption of AI/ML tools across operational teams.
• Support user acceptance testing (UAT) for AI/ML solutions to confirm functionality and usability.
• Document findings and coordinate with technical teams for refinement.