ESET

Support Engineer

• Responsibility for the technical support of the ESET portfolio in the B2B segment for end customers and partners in the DACH region
• Definition and monitoring of KPIs for customer satisfaction
• Ensuring the quality of support
• Point of contact for escalations or unresolved technical issues
• Leadership of a Germany-wide distributed remote team and its continuous development
• Support with documentation and tracking of incoming reports in the CRM system
• Participation in cross-departmental projects
• Regular reporting to the Director of Customer Care

Manager, Technical Support