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Solution Architect
ESETSolution Architect designing CRM solutions for ESET, enhancing business processes across global offices. Collaborating with stakeholders to deliver effective technical architecture and solutions.
About the role
Key responsibilities & impact- Cooperate on the design and improvement of CRM solutions supporting ESET’s business processes, international offices, and partner network.
- Design target solutions, architecture, and interfaces in line with business needs, IT strategy, operational interests, technical standards, and security requirements.
- Analyze business requirements, system behavior, integrations, data flows, and impacts on other projects or systems.
- Propose improvements to assigned software solutions and support their continuous development.
- Prepare solution specifications, documentation, presentations, and updates for project owners, management, and delivery teams.
- Actively communicate with internal business owners, Enterprise Architects, Business System Analysts, Software Engineers, and other stakeholders.
- Use your analytical and constructive mindset to model solutions that fit both business expectations and system possibilities.
- Support planning and coordination of tasks within the team according to superior’s instructions and agreed priorities.
- Participate in conceptual, systemic, creative, and methodical activities related to business systems architecture.
- Perform other work according to the instructions of the senior employee in accordance with department and company activities.
Requirements
What you’ll need- University education — Master’s degree
- At least 3 years of experience in one or more areas of IT solution development, implementation, migration, deployment, support, or operation.
- Experience with business systems, system integrations, and business processes.
- Experience in analysis and solution design, ideally within the CRM domain.
- Proactive communication style, ability to share information openly and clearly.
- Ability to cooperate effectively, help others when needed, and work both independently and as part of a team.
- Ability to influence others toward achieving common goals.
- Strong analytical, logical, and abstract thinking for designing complex solutions.
- Ability to prepare technical documentation and clearly present complex technological solutions to business and technical audiences.
- English language skills at B2 level, including ability to communicate business and technical topics.
Benefits
Comp & perks- Health & well-being
- BenefitPlus Healthcare (check-ups/annual programs)
- Multisport card
- Travel card "električenka"
- Supplementary pension saving
- Sick days
- Family
- Marriage allowance
- Childbirth allowance
- Parental contribution
- ESET family events (Family day, St.Nicholas)
- Office Refreshments in the office (fruits, coffee, soft drinks)
- Let´s get together breakfast
- Activity room, quiet room
- ESET events (Žranica, Christmas party..), teambuildings
- Other
- Loyalty allowance
- Loyalty extra days off
- Loyalty cake
- Loyalty glass award
- Refer a friend
- Christmas presents
- Discounts from external providers
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT Solution DevelopmentImplementationMigrationDeploymentSupportOperationSolution DesignData Flow AnalysisSystem Behavior AnalysisBusiness Process Improvement
Soft Skills
Proactive CommunicationTeam CollaborationInfluencing OthersAnalytical ThinkingProblem Solving
Certifications
Master’s Degree