eschbach

Sales Account Manager – SaaS, Pharma / Manufacturing

eschbach

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Manage and grow an existing customer portfolio of of SaaS customers in regulated industries (pharma, biotech, chemical manufacturing) with a focus on upselling and account expansion.
  • Building meaningful and long-term relationship with your customer base.
  • Create strategic development p lans with a long-term vision for your portfolio.
  • Active outreach to new sites , users and key stakeholder within your existing accounts.
  • Partner closely with Customer Success, Implementation Consultants, and Product teams to drive adoption and customer satisfaction
  • Support software demonstrations and value-based discussions tailored to manufacturing and GxP environments
  • Lead contract renewals, ensuring timely closure and revenue retention.
  • Support accurate invoicing in collaboration with internal stakeholders.
  • Proactively identify opportunities to expand into new sites, plants, or business units

Requirements

  • Bachelor’s degree or equivalent professional experience in a related field.
  • 5+ years of experience in sales within a B2B SaaS or technology environment.
  • Experience in selling into industrial, pharmaceutical, biotech or regulated environments
  • Familiarity with MS Office, LinkedIn Sales Navigator, and HubSpot (or comparable CRM tools).
  • Proven track managing accounts and building long term relationships.
  • Excellent communication, active listening, organizational, and time-management skills.
  • Results-driven, integrity-led team player with strong interpersonal skills and a proactive mindset.
  • Understanding of plant operations, shift work or production workflows
Benefits
  • Competitive pay
  • A full-time job with a comprehensive benefits plan
  • A secure job in a professional environment with friendly and open-minded colleagues
  • Healthy and good work life balance with flexible working hours
  • A high degree of personal responsibility and opportunities for further development and training
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B salesaccount managementupsellingcontract renewalsinvoicingcustomer satisfactionsoftware demonstrationsvalue-based discussionsstrategic development planningproactive opportunity identification
Soft Skills
communicationactive listeningorganizational skillstime-managementinterpersonal skillsresults-drivenintegrity-ledteam playerproactive mindsetrelationship building
Certifications
Bachelor’s degree