ESB

Customer Operations Team Member

ESB

full-time

Posted on:

Location Type: Hybrid

Location: Dublin • 🇮🇪 Ireland

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Salary

💰 €33,000 - €37,000 per year

Job Level

Junior

About the role

  • Ensuring accurate and timely issue of invoices to customers
  • Support in the delivery of Team KPI’s, providing reporting, analysis as required
  • Managing the registration of customer accounts in Electric Ireland database
  • Maintaining the integrity of the customer database
  • Work with team to identify and implement Continuous Customer Improvement business process
  • Driving ongoing process efficiency & customer service improvement
  • Provide excellence in customer service delivery, supporting the prompt resolution of customer queries

Requirements

  • 12 months + experience in a customer care role
  • Fluent English both written & verbal skills
  • Strong problem solving & communication skills
  • Ability to work in an exciting dynamic environment with high level of autonomy and accountability
  • Result driven with a strong work ethic and a “can-do” attitude
  • Business acumen and data driven decision making
  • Excellent planning and organizational skills with ability to manage multiple priorities and meet deadlines in a busy office environment
  • Experience in MS Office packages in particular Excel
  • Proficiency in the use of SAP or equivalent is desirable
  • Customer Care Qualification and/or IT Qualification desirable
  • 3rd level education
Benefits
  • Opportunity to lead Ireland’s transition to net zero carbon future
  • Progressive, hybrid working model
  • Career development through mentoring and training
  • Corporate Social Responsibility Opportunities
  • Sports and Social Clubs
  • Networking opportunities
  • Credit Union
  • Generous Pension
  • Access to staff well-being programmes
  • Generous parental leave entitlements
  • Strong values-based and inclusive culture
  • Strong commitment to diversity, equity and inclusion
  • Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer caredata analysisprocess improvementinvoice managementdatabase managementMS OfficeExcelSAP
Soft skills
problem solvingcommunicationorganizational skillsplanningautonomyaccountabilityresult drivenwork ethiccan-do attitude
Certifications
Customer Care QualificationIT Qualification