Provide reliable technical assistance to internal and external customers
Provide professional coverage of Technical Support Help desk
Support focus on accuracy, timely feedback, and customer satisfaction
Drive timely identification, investigation, resolution, root cause analysis and replication of technical issues
Build internal relationships to expedite complicated cases
Develop broad understanding of customer needs
Support the knowledge-sharing mindset, methodology, and tools
Help develop Technical Support processes
Ensure proper documenting and recording of all activity and communication
Be part of a team that is solving complex technical problems for the customer
Learn to apply highest standards of customer support

Requirements

High School Diploma, or equivalent. Some experience in the field
Bachelor degree in Management, Computer Science or a technology related discipline
Experience in the industry is preferred
Excellent interpersonal and verbal & written communication skills
Strong continuous improvement mindset, strong leadership impact
Experience with Salesforce.com and SharePoint
Demonstrated experience with Knowledge Management & Call Center Management
Good administration skills

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Technical SupportRoot Cause AnalysisKnowledge ManagementCall Center ManagementCustomer Support Processes

Soft Skills

Interpersonal SkillsVerbal CommunicationWritten CommunicationContinuous Improvement MindsetLeadership

Certifications

High School DiplomaBachelor's Degree