Customer Service Associate II
ESA - Electronic Security Association
full-time
Posted on:
Location Type: Hybrid
Location: Golden Valley • Minnesota • United States
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Salary
💰 $17 - $28 per hour
About the role
- Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met
- Respond to inbound customer calls and emails regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's
- Assist other customer service associates with administrative duties
- Communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues
- Support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies
Requirements
- 2+ years of professional experience in a customer-facing or customer support role
- Proven interpersonal (verbal & written) communication skills in a professional setting
- Proficiency with SAP and/or other computer software programs
- An ability to learn quickly
- The ability to work with urgency while maintaining a high degree of accuracy
- The ability to work independently as well as within a team-oriented environment
- A commitment to discovering ways to improve service
Benefits
- Medical, Dental, Vision, and 401k participation from Day 1
- 2 weeks accrued vacation time in years 1 and 2, and 3 weeks starting in year 3
- Company paid holidays each year
- Four weeks of parental leave without using vacation time
- Employee discounts on company products and other retail/service providers
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
interpersonal communicationverbal communicationwritten communicationability to learn quicklyurgencyaccuracyindependenceteam-oriented