ESA - Electronic Security Association

Customer Service Associate I – Late Shift

ESA - Electronic Security Association

full-time

Posted on:

Location Type: Hybrid

Location: Querétaro • Mexico

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About the role

  • Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met.
  • Respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's.
  • Assist other customer service associates with administrative duties.
  • Communicate with other departments to resolve customer issues.
  • Support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

Requirements

  • High School Diploma, or equivalent
  • English Advanced
  • An ability to learn quickly
  • An attention to detail
  • A bias for action
  • An ability to work in a team
Benefits
  • A collaborative and inclusive work environment where your contributions are valued.
  • Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
  • Access to cutting-edge tools, resources, and a supportive team to help you excel.
  • The chance to work with a global, innovative company shaping the future in its industry.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
attention to detailability to learn quicklybias for actionteamwork
Certifications
High School Diploma