ESA - Electronic Security Association

Technical Support Specialist I – Network

ESA - Electronic Security Association

full-time

Posted on:

Location Type: Hybrid

Location: Irving • Texas • United States

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Salary

💰 $21 - $35 per hour

Tech Stack

FirewallsIoTSwitching

About the role

  • Provide intermediate technical support for installation, configuration, troubleshooting, and return processing, following standard procedures and under close supervision.
  • Function as the first point of contact for ADI professional integrators in the Standard Network queue (Tier-1), performing intermediate, well-defined tasks with guidance.
  • Accurately document customer and partner interactions, including troubleshooting steps and outcomes, using standard data entry protocols and internal systems.
  • Manage and solve complex network challenges requiring intermediate skills in the following areas:
  • - Addressing, Routing, Switching
  • - Subnetting
  • - Multicast Networking: Design and deployment of multicast routing (PIM, IGMP)
  • - VLANs and inter-VLAN routing
  • - Proficiency with tools like ping, traceroute, and show commands.
  • - Understanding of Layer 2 protocols
  • - Understanding of Layer 3 protocols
  • - Ability to Identify problems in Layer 2 and Layer 3 of the OSI model.
  • - Firewalls
  • - Basic Wireless Concepts: WLAN, SSIDs, and WPA/WPA2 encryption
  • - WAN Technologies
  • Process product returns efficiently while ensuring adherence to technical verification protocols.

Requirements

  • 1-2 years of professional experience installing and configuring network products such as routers, switches, and wireless access points, or relevant experience.
  • Industry Certifications:
  • - One of the following: Network+, CCNA, CCNP
  • - **OR**
  • - Snap One PCNA & Control4 AP Certification / Control4 Certified Technician
  • Strong aptitude for troubleshooting across multiple product categories and technologies.
  • Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
  • Exceptional critical thinking skills and ability to quickly learn and apply new technical concepts.
  • Exceptional English communication skills, both verbal and written, with a customer-first mindset.
Benefits
  • Medical, Dental, Vision, Pet Insurance and 401k participation from Day 1
  • 12 paid holidays each year
  • 401K plan with up to 7% company match
  • Four weeks parental leave without using vacation time
  • Employee discounts on company products and other retail/service providers
  • Opportunity to progress within a global business
  • Product and leadership mentoring to ensure you are set up for success

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
network installationnetwork configurationtroubleshootingaddressingroutingswitchingsubnettingmulticast networkingVLANsfirewalls
Soft skills
critical thinkingcustomer-first mindsetcommunication skills
Certifications
Network+CCNACCNPSnap One PCNAControl4 AP CertificationControl4 Certified Technician