ERPA

Student Engagement Manager

ERPA

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Entry Level

Tech Stack

ServiceNow

About the role

  • Be a culture champion for ERPA’s core values ( E mpathy, R esponsibility, P assion, A gility)
  • Be the key connection between our consultants and the client
  • Lead multiple Workday engagements concurrently
  • Ensure projects stay within defined scope of Statement of Work (SOW) and meet agreed milestones and budget targets
  • Gauge and report project health and monitor risks, issues, and escalations
  • Conduct status updates and manage weekly, monthly and quarterly customer governance.
  • Assist with work assignments & resource management for AMS and Phase X engagements
  • Ensure customer satisfaction remains exceptional and customers are referenceable

Requirements

  • 2+ years of experience managing Workday implementations, Phase X implementations, and AMS for Workday Student customers is required
  • A Workday EM/PM certification is required and must remain in Active status throughout employment with ERPA
  • Ability to learn new systems quickly (JIRA, ServiceNow, Salesforce, etc.)
  • Prior experience managing projects utilizing Smartsheet
  • Excellent verbal and written communication skills are required, along with a proactive approach to ensure alignment with customers, consultants, and other internal stakeholders
  • Must have excellent organizational skills and the ability to manage competing priorities
  • Ability to travel up to 25%, as needed
  • Demonstrated ability to work independently as well as in a team environment, coupled with a desire to have fun while building something new (required)
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Workday implementationsPhase X implementationsAMS for Workday Studentproject managementresource managementproject health monitoringrisk managementstatus reportingcustomer governancebudget management
Soft Skills
communication skillsorganizational skillsproactive approachability to manage competing prioritiesteamworkindependencecustomer satisfaction focuscultural championrelationship managementadaptability
Certifications
Workday EM/PM certification