ERMCO-ECI

Account Manager

• Develop and execute strategic account plans to achieve sales targets and expand our customer base within the distribution transformer industry.
• Develop and maintain strong relationships with assigned strategic accounts to ensure customer satisfaction and loyalty.
• Identify and pursue growth opportunities within strategic accounts to maximize revenue and profitability.
• Collaborate closely with internal teams including Sales, Marketing, Product Development, and Operations to deliver customer-centric solutions.
• Serve as a trusted advisor to customers by understanding their business challenges and aligning ERMCO’s offerings accordingly.
• Prepare and present regular business reviews, forecasts, and account plans to both customers and internal leadership.
• Negotiate contracts and pricing in alignment with company guidelines and customer expectations.
• Monitor market trends, competitor activities, and customer feedback to inform strategic account management plans.
• Ensure timely resolution of customer issues and escalations to maintain positive relationships.
• Represent the company at industry events, conferences, and trade shows.
• Travel required to customer sites and industry events (up to 50%).

Strategic Account Manager

Full-stack Engineer

• Manage and update our custom extensions in Infor LN supporting Procurement, Inventory, Production, and Order Management
• Develop integrations using ION, REST APIs, and Mongoose
• Maintain and enhance ERP database and application logic
• Collaborate with business analysts to gather requirements and deliver solutions
• Support data migration, testing, and deployment activities
• Document technical specifications and maintain source control
• Participate in DevOps workflows and CI/CD pipelines
• Use Jira, Bitbucket, and Confluence (or equivalents)
• Participate in on-call support and incident resolution

Senior Software Engineer – Infor LN

General

• Primary point of contact for employees on leave-related matters.
• Partner with UNUM to process and update leave cases; participate in bi-weekly vendor calls.
• Create and maintain leave cases in the UKG Leave module.
• Communicate procedures, timelines, and pay/benefit impacts clearly to employees and leaders.
• Manage all phases of FMLA (continuous and intermittent).
• Coordinate STD/LTD claims with carriers and align outcomes with leave status and payroll.
• Manage HSA/FSA payment processes during unpaid leave or upon return.
• Administer state leave programs, military/USERRA, bereavement, jury duty, personal leaves, and company-specific leave programs.
• Ensure accurate UKG time and attendance coding (LOA, intermittent hours) and reconcile with payroll for paid/unpaid status, arrears, offsets, and PTO.
• Coordinate loan payments/repayments with Principal.
• Oversee transitions from STD to LTD to COBRA/Direct Bill.
• Participate in the ADA interactive process with HR Site Leaders and Safety, including essential job function review, restrictions, accommodations, and follow-up.
• Support return-to-work planning, work restrictions, and transitional duty.
• Collaborate with Benefits, Payroll, Safety, Workers’ Compensation, Talent Acquisition, and HR Site Leaders to ensure aligned processes.
• Maintain compliance with federal, state, and local leave laws; recommend updates as needed.
• Work with Legal/HR Compliance on escalated or complex cases.
• Support audits by maintaining accurate, complete case documentation.
• Identify trends (e.g., high intermittent leave in specific areas) and propose improvements.

Strategic Account Manager

Senior Software Engineer – Infor LN

Leave Specialist