ERMCO-ECI

Account Manager

• Develop and maintain strong relationships with assigned strategic accounts to ensure customer satisfaction and loyalty.
• Identify and pursue growth opportunities within strategic accounts to maximize revenue and profitability.
• Collaborate closely with internal teams including Sales, Marketing, Product Development, and Operations to deliver customer-centric solutions.
• Serve as a trusted advisor to customers by understanding their business challenges and aligning ERMCO’s offerings accordingly.
• Prepare and present regular business reviews, forecasts, and account plans to both customers and internal leadership.
• Negotiate contracts and pricing in alignment with company guidelines and customer expectations.
• Monitor market trends, competitor activities, and customer feedback to inform strategic account management plans.
• Ensure timely resolution of customer issues and escalations to maintain positive relationships.

Strategic Account Manager

Software Engineer

• Work with IT to align ERP functionality with operational needs in engineering and manufacturing such as: Workflows, work instructions, routings
• Provide end-user support and training to engineering and manufacturing associates to ensure adoption and effective use of relevant ERP tools.
• Participate in testing and validation of ERP changes impacting engineering and manufacturing to ensure accuracy, usability, and reliability.
• Build strong partnerships with IT and the engineering & manufacturing end users, acting as the liaison between these teams.

ERP Operational Process Specialist – Engineering, Manufacturing

Director

• Lead the development and execution of a multi-year manufacturing and supply chain strategy aligned with enterprise transformation goals.
• Define the roadmap for modernization across the manufacturing network.
• Evaluate and optimize the company’s manufacturing footprint and vertical integration opportunities.
• Serve as a key architect of the company’s operational transformation.
• Champion a culture of innovation, continuous improvement, and data-driven decision making across the operations organization.

Director, Manufacturing Strategy – Transformation

Strategy

• Partner with the CTO and executive leadership team to define the company’s long-term strategy, financial goals, and growth roadmap.
• Lead strategic projects that assess market trends, competitive positioning, and investment opportunities across business units.
• Evaluate company performance and recommend strategies to improve capital allocation, product/market focus, and find value creation opportunities.
• Translate enterprise strategy into actionable business and financial objectives.
• Lead ongoing analysis of industry trends, customer segments, and end-market dynamics to inform strategic decisions.
• Develop and maintain financial and operational models to forecast growth, profitability, and enterprise value creation.
• Establish an analytical foundation for decision-making — integrating internal performance data with external market intelligence.
• Prepare executive-level materials summarizing strategic insights and implications for leadership and the board.
• Lead the development of the company’s M&A pipeline, working with the CTO, CFO, and business unit leaders to identify and evaluate strategic targets.
• Oversee business case development, financial modeling, and valuation analysis for acquisition opportunities.
• Lead or support cross-functional diligence efforts, integrating insights from technical, commercial, and financial teams.
• Develop integration hypotheses and post-close value realization frameworks.
• Support the CTO in coordinating strategic alignment across the company’s transformation programs.
• Partner with Finance, Commercial, and Operations leaders to link strategic plans with financial outcomes and KPIs.
• Manage a small team of analysts and project leads responsible for research, modeling, and project support.
• Build strong relationships across the enterprise to influence strategic thinking and analytical rigor at all levels.

Director, Corporate Strategy – Analytics

Business Analyst

• Configure and maintain applicant tracking systems (ATS) and related recruitment platforms.
• Serve as subject matter expert for user roles, permissions, and workflow configurations.
• Monitor system usage and generate accurate reports for stakeholders.
• Provide first-line technical support and user education for recruiters and hiring managers.
• Collaborate with HR and hiring teams to manage job postings, candidate pipelines, and interview scheduling.
• Track applicant flow, time-to-fill, and other key recruitment metrics.
• Design and implement dashboards and reporting tools to measure recruitment effectiveness.

Business Analyst, Talent Acquisition

Learning and Development

• Configure and maintain the LMS system to meet organizational needs.
• Serve as the subject matter expert for user management, permissions, and learning cohorts.
• Monitor system usage and generate accurate reports for stakeholders.
• Provide first-line technical support and user education.
• Collaborate with stakeholders to manage and update online learning content.
• Ensure accessibility of asynchronous and live learning events.
• Track enrollments, completions, and support facilitators.
• Implement certifications, learning paths, and engagement programs.
• Integrate third-party training content and generate custom analytics reports.
• Maintain organized documentation and ensure seamless system operations.
• Design and implement performance workflows in the LMS.
• Support HR in goal setting, performance assessments, and talent reviews.
• Securely store and manage HR metrics.

Learning and Development Analyst

Customer Support

• Partner with Strategic Account Managers (SAMs) to prepare, organize, and deliver customer-facing materials including proposals, QBRs, and sales presentations.
• Attend Quarterly Business Review (QBR) meetings: take notes, prepare summaries, and provide follow-up support.
• Take ownership of the QBR process —tracking deliverables, ensuring alignment with process requirements, and creating polished slide decks.
• Act as the point of contact for the sales team, directing inquiries to the right resources and providing guidance on tool usage.
• Generate and maintain accurate sales reports, performance metrics, and customer insights using Excel (pivot tables, VLOOKUP, formulas), Power BI, and other advanced tools.
• Support ad hoc reporting and messaging requests from leadership.
• Leverage Microsoft Co-Pilot and AI tools to optimize reporting, tracking, and data visualization.
• Translate marketing and sales messaging into clear, compelling visuals for presentations and customer communications.
• Create and update decks, infographics, and other design assets using Microsoft PowerPoint (Canva experience is a plus).
• Collaborate cross-functionally to gather company insights that strengthen customer-facing content.
• Innovate ways to streamline workflows and keep sales processes aligned with organizational goals.
• Support go-to-market strategies through effective messaging, tracking, and communication.
• Maintain sales support materials such as brochures, training tools, and reference decks, updating them regularly based on customer and market insights.
• Use Microsoft PowerPoint and Power BI tools to enhance customer-facing presentations and dashboards.
• Contribute to initiatives aimed at improving customer engagement and satisfaction.
• Partner cross-functionally to ensure presentations reflect the latest company capabilities and value propositions.
• Support planning and execution of sales initiatives, strategic meetings, and key customer events.
• Provide high-level administrative and organizational support to the Sales Enablement Manager and sales leadership.
• Travel quarterly to support sales events, meetings, or customer engagements.

Sales Support Specialist

• Develop and maintain complex configuration rules including bill of materials (BOMs), option lists, manufacturing constraints, and conditional logic.
• Program and optimize rules that generate accurate manufacturing outputs across multi-level product structures.
• Leverage AIPS (Application Integration Process Services) and other Infor tools to ensure seamless data flows between ERP, CPQ, and manufacturing systems.
• Apply logical operators, conditions, and dependencies to accurately represent real-world business requirements in the configurator.
• Continuously troubleshoot and refine rules to resolve conflicts, ensure accuracy, and improve performance.
• Lead development and maintenance of ERP and CPQ systems, including Infor CloudSuite and Infor CPQ.
• Create and maintain product models in the CPQ platform to ensure alignment with order entry and manufacturing processes.
• Develop solutions using Infor proprietary tools such as LPL, Configuration Console, and IPA (Infor Process Automation); build workflows, forms, fields, and relations within CloudSuite.
• Develop and maintain reporting using SSRS and Infor reporting tools; write and optimize SQL queries, stored procedures, and SSIS packages.
• Partner with product management, engineering, and production teams to capture requirements and provide production support and enhancements.

CPQ Developer, ERP

Project Manager

• Support and help shape a growing PMO by contributing to process design, continuous improvement, and best practices.
• Assist in developing, documenting, and implementing PMO policies, procedures, and controls.
• Facilitate training and onboarding PMO processes.
• Collaborate across IT and other business units to align processes with new ERP systems and integration projects.
• Prepare and present regular reports on performance, metrics, and project status.
• Actively contribute to the exchange of ideas across the PMO, IT department, and business units to ensure best practices are shared and consistently applied throughout the organization.
• Promote knowledge-sharing, cross-functional teamwork, and a culture of collaboration.
• Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively.
• Ensure adherence to IT and organizational policies, standards, and governance practices.

IT Project Management Specialist – PMO

Network Engineer

• Design, implement, and manage secure network infrastructure using Fortinet technologies, including FortiGate firewalls, SD-WAN, VPNs, and threat detection tools.
• Lead Fortinet deployments and configurations, ensuring proper segmentation, access control, and alignment with enterprise security standards.
• Support enterprise and plant-level network engineering projects, collaborating on implementations involving Fortinet, Palo Alto, Cisco, and wireless networking.
• Troubleshoot and resolve complex network connectivity and performance issues, focusing on high availability and security in both IT and limited OT environments.
• Assist with the integration of industrial control systems (SCADA, PLCs, HMIs) into secure network architectures, applying best practices for uptime and reliability.
• Apply cybersecurity frameworks such as the Purdue Model to guide secure network segmentation between IT and OT layers.
• Monitor and maintain network health through firmware updates, performance tuning, and proactive threat mitigation using Fortinet tools.
• Participate in the development of network security policies and procedures, ensuring alignment with NIST 800 series and industry best practices.
• Collaborate with cross-functional teams to support secure data exchange between OT systems and enterprise IT infrastructure.
• Stay up to date on Fortinet advancements, cybersecurity trends, and evolving best practices to continually strengthen the network environment.

Senior Network Engineer

• Lead, mentor, and develop a high-performing team of ERP Operational Process Specialists supporting engineering and manufacturing
• Serve as trusted partner with business and IT leaders to ensure ERP functionality supports multi-campus engineering and manufacturing operations
• Align ERP (Infor LN preferred) functionality with operational needs: workflows, work instructions, routings, component part numbering, product configuration, change management, deviations
• Support data integrity, reporting, and analytics to improve decision-making within engineering and manufacturing teams
• Provide end user support and training and participate in testing and validation of ERP changes impacting engineering and manufacturing
• Collaborate with IT on upgrades, new modules, and enhancements; advise on ERP optimizations
• Partner with cross-functional leaders to streamline workflows, strengthen data integrity, and deliver measurable improvements
• Lead organizational and CPQ change management within engineering and manufacturing and provide management reporting on ERP initiatives and impact

ERP Operational Process Manager, Engineering and Manufacturing

• Rule Writing & Configuration - Develop and maintain complex configuration rules including bill of materials (BOMs), option lists, manufacturing constraints, and conditional logic.
• Program and optimize rules that generate accurate manufacturing outputs across multi-level product structures.
• Leverage AIPS (Application Integration Process Services) and other Infor tools to ensure seamless data flows between ERP, CPQ, and manufacturing systems.
• Apply logical operators, conditions, and dependencies to accurately represent real-world business requirements in the configurator.
• Continuously troubleshoot and refine rules to resolve conflicts, ensure accuracy, and improve performance.
• ERP & CPQ Development Lead development and maintenance of ERP and CPQ systems, including Infor CloudSuite and Infor CPQ.
• Create and maintain product models in the CPQ platform to ensure alignment with order entry and manufacturing processes.
• Develop solutions using Infor proprietary tools such as LPL, Configuration Console, and IPA (Infor Process Automation).
• Build workflows, forms, fields, and relations within CloudSuite to support operational processes.
• Data, Reporting & Analytics Develop and maintain reporting using SSRS and Infor reporting tools (transition from Crystal Reports).
• Write and optimize SQL queries, stored procedures, and SSIS packages to support data validation, reporting, and analytics.
• Use data analysis to identify configuration gaps, validate rule performance, and improve system reliability.
• Collaboration & Support Partner with product management, engineering, and production teams to capture requirements and translate them into rules logic.
• Contribute to documentation and knowledge sharing.
• Engage in semi-agile development practices (Scrum/Kanban) using Jira.
• Provide ongoing production support, troubleshooting, and enhancements.

CPQ Developer – ERP, Infor LN Preferred

Analyst

• Administer, configure, and maintain ERP systems (Infor LN preferred)
• Provide day-to-day user support, troubleshooting issues, and ensure ERP reliability
• Assist in managing upgrades, patches, and module implementations
• Maintain system documentation, user guides, and configuration records
• Analyze business processes and identify opportunities to optimize workflows using ERP functionality
• Collaborate with business users to capture requirements and configure ERP to align with operational needs
• Support data integrity, reporting, and analytics to improve business decision-making
• Participate in testing and validation of ERP changes to ensure accuracy and reliability
• Partner with cross-functional teams and support ERP integration with CPQ, reporting tools, and manufacturing platforms

ERP Analyst

Manager

• Lead, mentor, and develop a team of ERP analysts, developers, and support specialists
• Define ERP strategy and roadmap to align with organizational objectives
• Serve as primary liaison between IT, business leaders, and functional teams
• Establish governance, best practices, and standards for ERP system use and development
• Oversee implementation, configuration, and optimization of ERP systems (Infor LN preferred)
• Ensure ERP supports manufacturing, engineering, sales, finance, and supply chain processes
• Evaluate modules, upgrades, and enhancements; manage vendor relationships
• Drive process improvement, monitor ERP performance, and oversee reporting and analytics
• Oversee change management, training, and communication to ensure adoption of ERP enhancements