Erie Insurance Group

Manager

• Develops, drives, and manages the Experience Analysts and the section, partnering with various business areas to drive strategic alignment to customer segments’, expectations, and goals to enhance business operations, processes and system enhancements.
• Remains fluent and utilizes knowledge of the business, operations, and strategic priorities, external facts, and benchmarks to create value, affect positive and continuous change to impact the business.
• Serving as the Change Management Leader & Practice Owner.
• Manages overall operations of designated area of authority.
• Interviews, hires, trains and directs personnel.
• Provides leadership and management direction to direct reports to ensure the department operates efficiently according to client and company measures.

Experience Manager

Data Analyst

• Assesses information needs, designs studies, manages projects, analyzes results and presents key findings in support of business leaders to aid in developing short-and long-term plans.
• Plans and manages data and analytics projects of high complexity and impact to the business.
• Creates models and develops data warehouse programs of high complexity ensuring business needs are met, including understanding ERIE's demographics and potential opportunities.
• Analyzes metrics and supports audit of source data.
• Applies knowledge of programming languages and software tools to prepare ad hoc and re-occurring reports.
• Analyzes the financial implications of business decisions and identifies approaches to resolve business problems.
• Monitors and reports on progress and results as requested.
• Leads and identifies short- and long-range data and analytics objectives related to targeted business objectives.
• Measures the effectiveness of the data and analytics strategies in driving performance improvement.
• Leads the planning, development, modeling, implementation and reporting of all related data.
• Analyzes current landscape and trends to assist in planning.
• Recommends changes to business strategies and tactics as appropriate.
• Creates files that include topics related to the industry, competitors, products, service innovations and trends.
• Works with others, including management, to develop, communicate and enforce standards for proper documentation and organization of electronic files and data deliverables.
• Develops partnerships across the organization to define and implement experimental research designs and quantitative techniques using analytical tools.
• Serves as liaison to internal and external suppliers of customer and Agent data, and competitor insights.
• Serves as key contact with research suppliers.
• Maintains current knowledge of data analysis tools and trends.
• Identifies gaps in current services, proposes solutions and implements changes as appropriate.
• Identifies process improvements.
• Mentors less experienced staff.
• Conducts special research studies as directed.

Data & Analytics Consultant

General

• Plans, shoots and edits photography and video content for social media, digital marketing, campaigns, events and internal communications
• Applies post-production techniques such as color correction, audio editing, basic motion graphics and formatting for final delivery
• Edits and optimizes photo and video content for social, digital and marketing channels, ensuring quality, consistency and brand alignment
• Acts as producer and organizer for electronic media production projects. Functions as director/cameraperson when necessary.
• Prepares sets for production. Constructs sets, assembles or creates props and supervises the construction of camera dolly layouts.
• Functions as a one-person video production unit for multimedia production projects.
• Serves as photographer and coordinating technician for live and archived Internet streaming projects.
• Participates in location scouting and talent casting as required.
• Designs lighting plans in coordination with the director. Operates lighting, audio and visual equipment during shoot to achieve the desired effect.
• Configures and operates jib arm and other grip equipment.
• Performs regular preventive maintenance on all field production equipment and coordinates repairs as needed.
• Creates still photographs for company publications, online use and multimedia productions. Prepares digital images for use; maintains digital image archive.
• Coordinates scheduling, setup, distribution and transportation of AV equipment for meetings and events, including annual dinner meetings, sales conferences, various council meetings and live events.
• Consults with Employees from all divisions to determine AV and staging requirements.
• Programs and creates programming for interactive messaging system.

Media Production Specialist II

• Exercises independent discretion or judgment in handling property claims within designated level of authority.
• Contacts Policyholders regarding property claims within level of authority.
• Conducts investigations, interviews insureds and witnesses, inspects damage and prepares estimates.
• Evaluates and makes recommendations regarding coverage of claims.
• Handles property claims within designated authority.
• Sets and maintains adequate reserves.
• Obtains and reviews reports, statements, records and related materials as required.
• Evaluates information to determine coverage and total value of claim.
• Determines payments and issues checks or declines payment as required.
• Documents claim files and submits final report to file for closure.
• Identifies subrogation situations and initiates appropriate action.
• Services assigned territory and brings assigned claims to conclusion.
• Interacts with Agents and district sales managers on matters of mutual concern.

Property Adjuster I

Claims Specialist

• Investigates and adjudicates claims within designated authority, ensuring compliance with appropriate statutory laws.
• Verifies coverage, establishes and maintains reserves, secures recorded statements, drafts and processes correspondence, reports and records.
• Obtains additional information as required to determine liability.
• Documents claim files and facilitates processing of claims in collaboration with other departments.
• Assigns outside experts when necessary to assist in investigation and in support of potential recovery.
• Establishes contact with all parties involved in the claim in accordance with ERIE’s expectations.
• Evaluates and negotiates claims, recognizes subrogation opportunities, and initiates action.
• Sets up and/or issues payment using ERIE’s approved payment methods for settlement; or declines payment within designated authority.
• Responds to inquiries from Policyholders, Agents, insurance carriers, claimants, assigned experts and others.
• Learns and maintains knowledge of liability laws for each state.
• Learns and maintains knowledge of motor vehicle codes.
• Learns and maintains knowledge of no fault/medical management/FPB laws for each state, including recognition of bodily injury claims.
• With supervisor guidance, responds to intercompany arbitration applications.
• Files contentions and supporting documents on behalf of the insured/driver.
• Conducts research, attends industry-related training programs and other training sessions to stay current on policy changes, interpretation, or new legislation.
• Provides support for property claims during periods of heavy volume.

Inside Claims Representative I

Mechanical Engineer

• In collaboration with management and senior staff serves as subject matter expert on project teams or team lead for technical security systems and security elements throughout ERIE’s footprint.
• Advises project teams on security elements and technical security system designs.
• Assists with coordinating or conducting security assessments, inspections, and audits.
• Installs, programs, implements, operates, and manages ERIE’s technical security systems, including card access, physical security, network video systems, pedestrian control, proprietary databases, fire alarm, life safety systems for the Home Office and designated field offices.
• Provides specialized technical analysis of user input, testing, and specifications to inform modifications and new technology implementations.
• Coordinates with internal and external teams on design, implementation, operation, and maintenance of all related technical security systems.

Security Design Engineer

Attorney

• Represents ERIE and its insureds in civil litigation from inception through trial and appeal.
• Assesses liability arguments and damages presented and offers timely insights and recommendations to support effective claims resolution.
• Collaborates with claims professionals, experts, and other stakeholders to ensure effective case management and consistent legal strategy.
• Conducts discovery; takes depositions; prepares witnesses for testimony; drafts and argues motions, pleadings, and other court filings; and attends court hearings, pretrial conferences, mediations, settlement conferences, arbitrations and trials.
• Mentors junior attorneys and contributes to team development through knowledge sharing and collaboration.
• Participates in training and development programs to enhance litigation and trial advocacy skills.

Senior Trial Attorney

• Investigates and adjudicates claims within designated authority, ensuring compliance with appropriate statutory laws.
• Verifies coverage, establishes and maintains reserves, secures recorded statements, drafts and processes correspondence, reports and records.
• Obtains additional information as required to determine liability.
• Documents claim files and facilitates processing of claims in collaboration with other departments.
• Assigns outside experts when necessary to assist in investigation and in support of potential recovery.
• Establishes contact with all parties involved in the claim in accordance with ERIE’s expectations.
• Evaluates and negotiates claims, recognizes subrogation opportunities, and initiates action.
• Responds to inquiries from Policyholders, Agents, insurance carriers, claimants, assigned experts and others.
• Learns and maintains knowledge of liability laws for each state.
• Learns and maintains knowledge of motor vehicle codes.

Full-stack Engineer

• Designs, develops, and maintains computer software.
• Provides technical leadership on small, moderately complex, low risk enhancement projects or support teams, with little supervision.
• Delivers moderately complex code/configuration changes as part of a larger implementation under a moderate level of supervision in a primarily full-stack development environment including front-end, policy, integration, and cloud.
• This opportunity is for an Agentic Engineer in ERIE's AI Center of Excellence.
• The focus of this position is hands-on development of ERIE's Agentic Lifecycle capability, including the design, build, testing, integration, documentation, and support of agentic software solutions that help delivery teams use AI-powered teammates safely and effectively.
• Work with senior engineers, architects, platform teams, Information Security, governance partners, and delivery teams to implement agent workflows, skills, prompts, APIs, automation, test assets, documentation, runbooks, and evidence artifacts.
• Generate, review and debug code/configurations that contribute to a larger product.
• Create designs, unit tests, and code/configuration that are reviewed and approved by a more senior engineer.
• Execute tasks in the software development life cycle.
• Develop tools and applications by producing clean, efficient code.
• Automate tasks through appropriate tools and scripting.
• Perform validation and verification testing (unit and integration testing).

IT Software Engineer – Agentic Engineer

• Designs, develops, and maintains complex computer software.
• Leads or participates in high complexity/risk projects including creating technical design documentation, performing code and unit test reviews, and validating the overall cohesion and quality of the project or support team deliverables with high impact.
• Delivers high complexity/risk code/configurations under minimal supervision in a primarily full-stack development environment including front-end, policy, integration, and cloud.
• Partners closely with architects, software engineers, platform teams, Information Security, governance partners, and delivery teams to ensure capabilities are secure, reliable, maintainable, and aligned to ERIE's technology standards.

Senior Software Engineer – Agentic Engineer

• Investigates and/or directs the investigation of commercial property claims.
• Interviews insureds, claimants and others as required.
• Inspects property damage, reviews information to prepare estimates, evaluates and makes recommendations regarding coverage of claims, determines liability and total value of claims and negotiates settlements.
• Determines all available coverage for risk and ERIE's liability and establishes total value of loss.
• Identifies all subrogation potential.
• Reviews information to prepare estimates and arranges for repairs of insured losses.
• Settles loss and maintains complete file documentation.
• Communicates with insureds or Agents regarding settlement and/or adjustment.
• Directs activity of necessary experts.
• Works directly with department manager to develop and implement new policies and procedures for the department.
• Meets with management as requested to analyze regional and branch performance and make recommendations for changes.
• Assists in training new Employees and property claims specialists in the branches when requested by claims manager.
• Works with regional CAT coordinators to coordinate CAT teams for property losses.

Senior Property Claims Specialist

• Investigates and adjudicates claims within designated authority, ensuring compliance with appropriate statutory laws.
• Verifies coverage, establishes and maintains reserves, secures recorded statements, drafts and processes correspondence, reports and records.
• Obtains additional information as required to determine liability.
• Documents claim files and facilitates processing of claims in collaboration with other departments.
• Establishes contact with all parties involved in the claim in accordance with ERIE’s expectations.
• Evaluates and negotiates claims, recognizes subrogation opportunities, and initiates action.
• Responds to inquiries from Policyholders, Agents, insurance carriers, claimants, assigned experts and others.