Lead and oversee all operational aspects of global pharmacovigilance activities, ensuring compliance with regulatory requirements, company SOPs, and industry standards
Manage PV teams, optimize operational processes, and collaborate cross-functionally to ensure the highest level of patient safety and product quality
Optimize cost, speed and quality of delivery through leveraging metrics to inform management interventions
Provide strategic direction for PV operations, aligning with corporate goals and regulatory expectations
Develop and implement strategic plans for expansion of Safety and Pharmacovigilance services in terms of revenue, operational margins and resources
Lead, mentor and develop PV operational teams; define KPIs and monitor team performance
Partner with Enterprise PMO/BPO to realize objectives of the value creation plan and optimize/standardize end-to-end PV processes
Drive operational excellence through process mapping, automation, and technology adoption including AI-supported case processing
Lead inspection readiness and quality excellence initiatives and foster cross-functional collaboration to integrate safety insights into product lifecycle management
Requirements
Ideally an Advanced degree
15 + years of pharmacovigilance experience, with at least 10 years in an operational leadership role with P&L responsibilities
In-depth knowledge of global PV regulations, GVP modules, and drug safety principles
Proven track record of managing PV operations in a global environment within a CRO or PV service provider
Strong leadership, project management, and strategic thinking skills
Excellent communication, negotiation, and interpersonal abilities
Experience with safety databases (e.g., Argus, ArisG) and PV software tools