Lead and oversee all operational aspects of global pharmacovigilance activities, ensuring compliance with regulatory requirements, company SOPs, and industry standards
Manage PV teams, optimize operational processes, and collaborate cross-functionally to ensure patient safety and product quality
Provide strategic direction for PV operations and develop comprehensive operational strategies
Develop and implement strategic plans for expansion of Safety and Pharmacovigilance services in terms of revenue, operational margins and resources
Lead, mentor, and develop PV operational teams and define KPIs and monitor team performance
Champion operational excellence, standardize end-to-end pharmacovigilance processes, and optimize workflows through automation and technology
Drive process improvement, AI-supported case processing, and change management initiatives
Represent PV operations at senior/executive management meetings, governance boards, and cross-functional leadership forums
Lead inspection readiness and quality excellence initiatives and foster cross-functional collaboration with Regulatory Affairs, Quality, Medical Affairs, and Clinical Development
Requirements
Ideally an Advanced degree
15 + years of pharmacovigilance experience, with at least 10 years in an operational leadership role with P&L responsibilities
In-depth knowledge of global PV regulations, GVP modules, and drug safety principles
Proven track record of managing PV operations in a global environment within a CRO or PV service provider
Strong leadership, project management, and strategic thinking skills
Excellent communication, negotiation, and interpersonal abilities
Experience with safety databases (e.g., Argus, ArisG) and PV software tools