Ergeon

Account Manager

• Manage leads from qualification to close to delivery of service
• Conduct outbound communications, including calls, SMS, and email. Respond to inbound emails, texts, and phone calls
• Apply consultative sales techniques (including SPIN) to uncover needs and build value
• Build rapport and trust with customers by understanding their personal goals and property challenges
• Connect customer needs to tailored solutions that enhance their property and lifestyle
• Track and manage your pipeline using CRM tools, prioritizing follow-ups and closing activities
• Coordinate with PMs and CSRs to deliver a seamless experience
• Share customer insights and trends with the Sales Team Leader
• Collaborate to refine our tools, training materials, and team processes
• Contribute to knowledge sharing