Account Manager
Ergeon
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $10 per hour
Job Level
Mid-LevelSenior
About the role
- Manage leads from qualification to close to delivery of service
- Conduct outbound communications, including calls, SMS, and email. Respond to inbound emails, texts, and phone calls
- Apply consultative sales techniques (including SPIN) to uncover needs and build value
- Build rapport and trust with customers by understanding their personal goals and property challenges
- Connect customer needs to tailored solutions that enhance their property and lifestyle
- Track and manage your pipeline using CRM tools, prioritizing follow-ups and closing activities
- Coordinate with PMs and CSRs to deliver a seamless experience
- Share customer insights and trends with the Sales Team Leader
- Collaborate to refine our tools, training materials, and team processes
- Contribute to knowledge sharing
Requirements
- Consultative sales mindset with exposure to both B2C and B2B environments
- Proven ability to manage a high-volume sales pipeline with accuracy and follow-through
- Structured sales framework expertise (SPIN or similar)
- Persuasive communicator who builds trust and navigates objections with empathy
- Simplifies complex offerings and helps customers make informed decisions
- Tech-savvy, able to juggle multiple tools (Slack, Gmail, Pipedrive, Meets, Frontapp, internal tools)
- Self-directed and focused while working remotely, even during ambiguity
- Experience as an account manager in a sales or customer success team (nice-to-have)
- Exposure to both retail and remote sales environments (nice-to-have)
- Comfortable working with structured workflows and process tools (nice-to-have)
- Experience supporting clients through post-sale transitions (nice-to-have)
- Ability to identify patterns and recommend process improvements (nice-to-have)
- Familiarity with construction or home services industries (nice-to-have)
Benefits
- Birthday day off and language classes
- Free noise-canceling headset
- $400 Tech/Wellness/Learning fund
- Co-working budget
- Stock options after 6 months
- Flexible PTO after 6 months
- Subsidized health insurance after 6 months
- Laptop replacement fund after 1 year
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
consultative sales techniquesSPIN sellingsales pipeline managementstructured sales frameworkprocess improvements
Soft skills
persuasive communicationbuilding trustempathyself-directedfocuscollaborationknowledge sharing