Field Service Technician
Erbe USA Incorporated
full-time
Posted on:
Location Type: Remote
Location: Florida • Massachusetts • United States
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About the role
- Identifies, analyzes, and executes required service orders including repairs, planned maintenance, and installations in assigned service territory.
- Understands company service contracts and ensures maintenance and services are performed according to those plans if in place.
- Follows all relevant technical procedures per QSR requirements.
- Provides consistent on-going support to key customers through technical phone support, product installation, and service support to customers in the field.
- Provides product feedback on any issues/trends observed in the field and assists in developing solutions.
- Reports any observed deviations from established product quality standards and specifications to appropriate in house team members.
- Reports any delays in providing scheduled service to the Supervisor, Field Service for escalation.
- Ensures all necessary paperwork, emails, vendor credentialing, expense reports, and training are accurate and up to date; likewise, ensures tools, supplies, parts, etc. are well maintained and fully stocked.
- Reports all complaints discovered in the field according to quality system requirements.
- Attends product specific training when required.
- Promotes acquisition of service agreements by advising customers on the range of services available.
Requirements
- A technical degree or higher level of education in electronics or related field required.
- Minimum 5+ years’ technical experience with increasing responsibility required; experience must be in medical device or other related healthcare industry (i.e., hospital biomedical engineer).
- Considerable experience with field service work required.
- Must have demonstrated communications skills, both verbal and written, as well as excellent facilitation skills.
- Must possess strong analytical skills and the ability to communicate complex information effectively; strong interpersonal skills are needed to facilitate problem resolution.
- Must be a licensed driver, in good standing, and have a satisfactory driving record.
- Excellent time management skills with a proven ability to meet deadlines required.
- Ability to prioritize tasks and to delegate them when appropriate.
- Must be able to work independently with minimal direction.
- Demonstrated excellent computer skills required; strong preference for those with a high degree of proficiency with Microsoft Office products.
- Proficiency with service-related or inventory control software required.
Benefits
- None specified 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical degreeelectronicsfield service workanalytical skillsproblem resolutionservice-related softwareinventory control software
Soft Skills
communication skillsverbal communicationwritten communicationfacilitation skillsinterpersonal skillstime managementability to prioritize tasksindependent work