Erbe USA Incorporated

Field Engineer

• Identifies, analyzes, and executes required service orders including repairs, planned maintenance, and installations in assigned service territory.
• Understands company service contracts and ensures maintenance and services are performed according to those plans if in place.
• Follows all relevant technical procedures per QSR requirements.
• Provides consistent on-going support to key customers through technical phone support, product installation, and service support to customers in the field.
• Provides product feedback on any issues/trends observed in the field and assists in developing solutions.
• Reports any observed deviations from established product quality standards and specifications to appropriate in house team members.
• Reports any delays in providing scheduled service to the Supervisor, Field Service for escalation.
• Ensures all necessary paperwork, emails, vendor credentialing, expense reports, and training are accurate and up to date; likewise, ensures tools, supplies, parts, etc. are well maintained and fully stocked.
• Reports all complaints discovered in the field according to quality system requirements.
• Attends product specific training when required.
• Promotes acquisition of service agreements by advising customers on the range of services available.

Field Service Technician

Account Executive

• Analyzes territory and develops strategies to attain all assigned sales quotas inclusive of capital equipment, disposable products and specialty/strategic new product initiatives.
• Sells, promotes and supports all company products, programs and services to hospitals, surgery centers, doctor’s offices, clinics, etc. in sales territory.
• Provides and supports educational programs regarding electrosurgery in general, and Erbe technology in particular, to the customer base in the assigned territory.
• Participates in and supports tradeshows and meetings within the assigned territory and any such events outside the territory as may be deemed necessary.
• Provides management in a timely manner with all required sales reports, forecasts, expense reports, case and weekly activity reports.
• Practices sound fiscal fundamentals in the daily management of business activities regarding business-related expenses and the use of demonstration equipment, product samples, supplies, etc.
• Stays within assigned expense and sample budgets.
• Handles customer communications and follow-up on sales leads in timely manner, generates and monitors accurate sales quotes, conducts product evaluations and provides accounts with adequate in-service for products.
• Notifies company immediately of any potential complaints relating to all products sold; documents and maintains records to support QA/RA department in compliance with all QSR requirements.
• Maintains demonstration inventory in good condition and returns upon request for technical service, calibration and replacement within the instructed time frame.
• Complies with all company policies and builds solid relationships with both in-house and field employees.
• Assists in the development of luminary sites within assigned territory to ensure excellent evaluation outcomes.
• Collaborates with the marketing team to develop and produce promotional and advertising materials.

Field Service Technician

Sales Representative