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IT Support Specialist
Erbe USA Incorporated. Provides day-to-day support to end-users on enterprise applications .
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Provides day-to-day support to end-users on enterprise applications
- Gathers and analyzes business requirements aligning with key stakeholders
- Translates business needs into functional specifications
- Collects data, observes workflows, and monitors system activity
- Implements and maintains system integrations
- Identifies opportunities for process improvement
- Collaborates with business units to streamline workflows
- Develops and delivers training programs
- Conducts thorough testing of systems solutions
- Collaborates with colleagues to resolve identified issues
- Creates and maintains comprehensive documentation
- Ensures adherence to IT standards and policies
- Assists with disaster recovery planning and implementation
- Provides first-level support for personal computers and networks
Requirements
What you’ll need- Bachelor’s degree in information technology or computer-related field required.
- 3-5 years’ experience in an information systems field required.
- Experience in a medical device or other medical company strongly preferred.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to collaborate in a team environment.
- Significant experience with Microsoft and/or Apple operating systems and applications such as the Microsoft Office Suite required.
- Experience with JD Edwards and Microsoft Dynamics preferred; advanced training/certifications in either or both applications strongly preferred.
- Strong understanding of ERP systems and integration principles.
- Strong problem-solving skills and attention to detail.
- Highly organized and able to meet deadlines.
- High quality customer service skills (including end-user empathy) are essential.
Benefits
Comp & perks- Flexibility for some remote work
- Comprehensive documentation for configurations
- Adherence to company’s IT standards and policies
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business analysisfunctional specificationssystem integrationsdata collectionsystem testingprocess improvementdocumentationdisaster recovery planningERP systemsproblem-solving
Soft Skills
communication skillsinterpersonal skillscollaborationorganizationattention to detailcustomer serviceteamworktraining developmentworkflow streamliningend-user empathy