Content Manager

• Guide new clients through onboarding, ensuring they’re up and running smoothly.
• Act as a trusted partner to users, answering adoption questions and offering solutions.
• Identify recurring client queries to improve onboarding flows, help content, and training materials.
• Champion the voice of the client internally to help shape product and support improvements.
• Oversee the creation of help articles, training videos, and support content.
• Keep guides and documentation up-to-date and intuitive for all types of users.
• Coordinate with product and design teams to ensure help materials match new features.
• Working with Product Marketing, create and manage social media content that showcases new features, client success stories, and thought leadership.
• Write and design promotional materials and guides to support product adoption.
• Collaborate with sales on materials for prospective clients.
• Engage with the sales team to gather product feedback and insights from prospects.
• Provide training and support to the sales team on new features and client use cases.
• Assist in answering sales questions about features, capabilities, and adoption.
• Pitch in on support queries when needed.
• Support the creation of case studies, decks, and client-facing collateral.
• Continuously look for ways to improve the overall client experience.

Client Success Lead

Content Executive, Multilingual

Content Editor

Content Strategist

Senior Ecomm Content Executive

Email Content Editor – Stylist