Marketing Content Executive
Inspired Thinking Group (ITG)
Client Success Lead
Equus Software
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Senior
About the role
- Guide new clients through onboarding, ensuring they’re up and running smoothly.
- Act as a trusted partner to users, answering adoption questions and offering solutions.
- Identify recurring client queries to improve onboarding flows, help content, and training materials.
- Champion the voice of the client internally to help shape product and support improvements.
- Oversee the creation of help articles, training videos, and support content.
- Keep guides and documentation up-to-date and intuitive for all types of users.
- Coordinate with product and design teams to ensure help materials match new features.
- Working with Product Marketing, create and manage social media content that showcases new features, client success stories, and thought leadership.
- Write and design promotional materials and guides to support product adoption.
- Collaborate with sales on materials for prospective clients.
- Engage with the sales team to gather product feedback and insights from prospects.
- Provide training and support to the sales team on new features and client use cases.
- Assist in answering sales questions about features, capabilities, and adoption.
- Pitch in on support queries when needed.
- Support the creation of case studies, decks, and client-facing collateral.
- Continuously look for ways to improve the overall client experience.
Requirements
- Experience in SaaS client success, onboarding, or support roles.
- A strong writer with a knack for simplifying complex ideas.
- Comfortable creating and editing content — from help docs to short-form video scripts.
- Organized, proactive, and customer-obsessed — you genuinely care about user success.
- Bonus: experience with tools like Intercom, Hubspot, Canva, Loom, or similar.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
content creationonboardingclient successsupport roleswritingeditingtrainingpromotional materialscase studiesvideo scripting
Soft skills
organizational skillsproactivecustomer-obsessedcommunicationcollaborationproblem-solvingattention to detailadaptabilitycreativityuser empathy
