Equus Software

Client Services Representative

• Ensure that clients receive a seamless, high-touch, white-glove service that aligns with GX’s brand promises.
• Be the central point of contact for clients, driving the client experience by coordinating with various internal departments, including Employee Onboarding, Offboarding, and Experience teams.
• Ensure client satisfaction, retention, and expansion through efficient service delivery and proactive relationship management.

Client Services Manager

Business Analyst

• Provide innovative solutions and solve problems to meet the client’s technical requirements.
• Support a team of business and senior business analysts.
• Assist in providing solutions through the onboarding of the Equus Workforce Solutions.
• Perform requirement analysis, configuration, testing and issue resolution.
• Participate or assist in the preparation of client webinars, conferences, and demos.
• Write test plans and test cases for quality assurance and user acceptance.
• Gain exposure to Equus products and client projects; both technical and functional, with hands-on assignments.
• Develop strong working relationships with clients and internal teams.
• Participate in team standups and meetings.

Client Services Manager

Associate Business Analyst – Client Success