Employee Services Manager

Equus Software

Employee Services Manager for Global Expansion responsible for employee support and satisfaction from onboarding to offboarding. Managing communication, experience, and resolution of employee inquiries.

Posted 5/1/2026full-timeRemote • 🇿🇦 South AfricaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Ensure that employees are fully supported throughout their employment through GX.
Drive employee experience from the end of their onboarding through until they leave our service.
Ensure employee satisfaction by answering any queries they have on payroll, expenses, PTO, benefits etc.

Requirements

What you’ll need

Oversee communication with employees, addressing general inquiries following onboarding, including but not limited to access to the GX1 portal, employment-related matters, personal time off, payroll, and expense management.
Facilitate and organize employee meetings as needed, involving key stakeholders as necessary, creating minutes of each meeting, defining clear actions and outcomes from the discussions, and distributing this information to the appropriate parties.
Collaborate with key stakeholders, including internal teams, employees, and in-country partners, to effectively advance the resolution of all open cases, such as service issues and unique requests. Adhere to the established timeline guidelines for resolution set out by your manager.
Maintain and oversee the employee experience throughout the employee lifecycle, ensuring adherence to SLAs established with our clients and employees.
Build productive relationships with employees, clients, local partners, and key internal departments such as Finance, Sales, and Implementation to deliver services within the agreed scope.
Prepare and deliver internal and external communications as necessary, such as drafting employee communications for the client’s approval covering changes to employment laws, payroll or expense processes, timescales and schedules.
Prepare for, and participate in, regular employee review meetings, presenting information as requested, including open cases, end dates, terminations, and costs.
Support management in resolving service or process issues within the operations team, liaising with suppliers, internal staff, and client contacts as needed.
Assess opportunities to enhance employee relationships, improve team performance, and refine internal processes in collaboration with your manager.
Facilitate employee engagement through diverse strategies by analysing employee pulse check survey results and presenting key areas for improvement to your manager. Initiate and conduct courtesy calls, offering feedback to your manager.
Participate in and lead special projects aimed at improving employee experience, efficiency, and process reviews in collaboration with your manager.
Effectively communicate offboarding procedures to all relevant stakeholders, including clients, employees, and internal teams, ensuring thorough system maintenance.
Clearly establish and document the reasons for offboarding, with particular attention to Client Terminations requiring Mutual Termination Agreements. In the case of a Client Termination, ensure a comprehensive handover is provided to the appropriate Client Services Manager.
Ensure the completion of all necessary documentation for offboarding, such as resignation letters and the finalization of payroll and termination of benefits cover.
Maintain compliance with legal and regulatory requirements related to employee offboarding.
Collaborate with stakeholders to ensure the accurate and timely processing of final pay, including unused vacation and other entitlements.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Equus Software Website LinkedIn All Job Openings 201 - 500 employees Founded 1999 ☁️ SaaS 👥 HR Tech 🏢 Enterprise SaaS
HR Tech
Enterprise Equus Software is a leader in global mobility technology, offering a comprehensive platform that manages all aspects of employee mobility. Their solutions include handling assignments, remote work, business travel, immigration, and relocations, with a focus on global compliance and security. Equus Software integrates with global mobility ecosystems to provide real-time data, automate processes, and reduce risks, enhancing the experience for both employees and employers. Their platform supports the workforce mobility of numerous organizations worldwide, including many in the FTSE and Fortune 100, by improving efficiency and reducing costs. Employee Services Manager Job not on LinkedIn 🔥 0 minutes ago 🇿🇦 South Africa – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Ensure that employees are fully supported throughout their employment through GX.
Drive employee experience from the end of their onboarding through until they leave our service.
Ensure employee satisfaction by answering any queries they have on payroll, expenses, PTO, benefits etc. 🎯 Requirements
Oversee communication with employees, addressing general inquiries following onboarding, including but not limited to access to the GX1 portal, employment-related matters, personal time off, payroll, and expense management.
Facilitate and organize employee meetings as needed, involving key stakeholders as necessary, creating minutes of each meeting, defining clear actions and outcomes from the discussions, and distributing this information to the appropriate parties.
Collaborate with key stakeholders, including internal teams, employees, and in-country partners, to effectively advance the resolution of all open cases, such as service issues and unique requests. Adhere to the established timeline guidelines for resolution set out by your manager.
Maintain and oversee the employee experience throughout the employee lifecycle, ensuring adherence to SLAs established with our clients and employees.
Build productive relationships with employees, clients, local partners, and key internal departments such as Finance, Sales, and Implementation to deliver services within the agreed scope.
Prepare and deliver internal and external communications as necessary, such as drafting employee communications for the client’s approval covering changes to employment laws, payroll or expense processes, timescales and schedules.
Prepare for, and participate in, regular employee review meetings, presenting information as requested, including open cases, end dates, terminations, and costs.
Support management in resolving service or process issues within the operations team, liaising with suppliers, internal staff, and client contacts as needed.
Assess opportunities to enhance employee relationships, improve team performance, and refine internal processes in collaboration with your manager.
Facilitate employee engagement through diverse strategies by analysing employee pulse check survey results and presenting key areas for improvement to your manager. Initiate and conduct courtesy calls, offering feedback to your manager.
Participate in and lead special projects aimed at improving employee experience, efficiency, and process reviews in collaboration with your manager.
Effectively communicate offboarding procedures to all relevant stakeholders, including clients, employees, and internal teams, ensuring thorough system maintenance.
Clearly establish and document the reasons for offboarding, with particular attention to Client Terminations requiring Mutual Termination Agreements. In the case of a Client Termination, ensure a comprehensive handover is provided to the appropriate Client Services Manager.
Ensure the completion of all necessary documentation for offboarding, such as resignation letters and the finalization of payroll and termination of benefits cover.
Maintain compliance with legal and regulatory requirements related to employee offboarding.
Collaborate with stakeholders to ensure the accurate and timely processing of final pay, including unused vacation and other entitlements. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Stakeholder Manager 🔥 16 hours ago ELVTR 51 - 200 📚 Education 👥 B2C 🛍️ eCommerce Website LinkedIn All Job Openings Stakeholder Manager at ELVTR managing relationships with instructors for live courses. Focused on building trust and ensuring satisfaction to enhance the educational experience. 🇿🇦 South Africa – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Assistant Technical Services Delivery Manager 🕒 2 days ago CG Tech Services 1 - 10 🔒 Cybersecurity ☁️ SaaS 📋 Compliance Website LinkedIn All Job Openings Assistant Technical Services Delivery Manager overseeing technical teams and managing service delivery for CG Tech Services. Requires expertise in Windows environments and customer interaction for project success. 🇿🇦 South Africa – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Senior Execution and Enablement Manager 🕒 April 22 dLocal 201 - 500 💳 Fintech 🛍️ eCommerce Website LinkedIn All Job Openings 🇿🇦 South Africa – Remote 💰 $150M Venture Round on 2021-04 ⏰ Full Time 🟠 Senior 👔 Manager Credentialing Manager – ABA 🕒 April 17 ReWorks Solutions 201 - 500 🎯 Recruiter 🤝 B2B Website LinkedIn All Job Openings Credentialing Manager leading and managing ABA credentialing operations at ReWorks Solutions. Ensuring provider compliance with insurance payers and regulatory bodies while facilitating efficient onboarding. 🇿🇦 South Africa – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Proposals and Contracts Manager 🕒 April 9 Parexel 10,000+ employees ⚕️ Healthcare Insurance 🧬 Biotechnology 💊 Pharmaceuticals Website LinkedIn All Job Openings Proposals and Contracts Manager at Parexel managing RFP processes and negotiating contracts for clinical research projects. Collaborating across functions to secure high-quality deliverables in healthcare. 🇿🇦 South Africa – Remote 💰 Venture Round on 1990-01 ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager View More Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

payroll managementexpense managementemployee onboardingemployee offboardingemployee lifecycle managementservice issue resolutiondocumentation preparationemployee engagement strategiescompliance with legal requirementsdata analysis

Soft Skills

communicationcollaborationrelationship buildingorganizational skillsproblem-solvingfacilitationleadershipteam performance improvementstakeholder managementfeedback delivery