Mortgage Loan Processing Manager
Equity Resources, Inc
full-time
Posted on:
Location Type: Hybrid
Location: Columbus • Ohio • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Supervise production staff to ensure the processing of the mortgage loan process from order to funding is efficient and compliant with all regulations
- Champion customer service excellence by promoting the Company’s “raving fan service” culture
- Directly supervise Processors to ensure department and organizational goals are consistently met
- Manage loan officer relationships with processors, resolving escalated issues promptly
- Ensure high-quality service delivery from the Processing Department to both internal and external customers
- Manage processing workflow by assessing staffing needs, allocating workloads, and balancing pipelines
- Monitor daily loan team reports and pipeline activity, reallocating files and coaching staff to meet performance metrics
- Encourage employee growth by supporting individual career goals and conducting annual performance reviews
- Collaborate with Department Managers to resolve process bottlenecks, improve efficiency, and support company-wide objectives
- Maintain expert-level knowledge of loan programs and processing procedures to support staff
Requirements
- Bachelor's degree in Business Management, Finances, Administration, or 5 years' of management experience in the mortgage industry
- Minimum of 2 years' experience in a management or equivalent position
- Comprehensive knowledge of residential mortgage processing, underwriting, and closing procedures
- Strong leadership skills with ability to manage teams for productivity and accuracy
- Highly organized with sound judgment, problem-solving abilities, and effective decision-making skills
- Excellent written and verbal communication and customer service skills
- Proficient in Microsoft Word, Excel, Outlook; experience with Encompass required
Benefits
- Generous PTO
- 10 paid holidays
- Day off for your birthday
- Full benefits package (including pet insurance!)
- 401(k) option with a generous company match
- Earn extra cash through our referral programs, $500 for each borrower you refer, and up to $5,000 for referring an experienced Loan Officer
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
residential mortgage processingunderwritingclosing proceduresmanagement experienceperformance metricsworkflow managementstaff coaching
Soft skills
leadershiporganizational skillsproblem-solvingdecision-makingcommunicationcustomer serviceemployee growth support
Certifications
Bachelor's degree in Business ManagementBachelor's degree in FinancesBachelor's degree in Administration