Equitable

Customer Service Representative

Equitable

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $45,760 per year

Job Level

Junior

About the role

  • Answer an average of 45-55 inbound calls per day, ranging from simple requests to market sensitive complex inquiries from Clients and Financial Professionals
  • Deliver exceptional customer service while adhering to Attendance guidelines, Quality, Productivity, Availability, ACW, and Adherence goals established by the department.
  • This position requires active participation and successful completion of customer service training and other training to remain current with operational policies, new products and procedures.
  • Work schedule will be determined periodically and may fluctuate daily within the hours of operation.

Requirements

  • High School Diploma
  • 1+ years of customer service experience with superior customer service skills
  • Preferred Qualifications: College degree
  • A strong commitment to our customers.
  • Prior customer service experience with superior customer service skills.
  • Knowledge in insurance with an understanding of the financial market.
  • Ability to work alone and with a team in a highly structured environment
  • Ability to research and effectively utilize available knowledge/ product resources
  • Excellent interpersonal and communication skills, ability to provide appropriate and understandable responses to resolve customer inquiries via the phone, by utilizing research and analytical skills
  • Ability to learn and retain a large amount of detailed information within a short period of time
  • Ability to multitask and use multiple systems simultaneously
  • Strong work ethic, demonstrates commitment, dedication, highly engaged and involved in the job.
  • High degree of professionalism; inclusive and collaborative work style
  • Exceptional quality and service focus; highly productive and performance-driven
  • Flexible/Adaptable – ability to work effectively in a variety of situations and respond to change in a positive manner
  • Successfully manage a heavy call volume and sedentary nature of job.
  • Required to sit at a workstation while on the telephone for 90% of the working day
  • Reliable; ability to meet attendance and punctuality standards
Benefits
  • medical
  • dental
  • vision
  • 401(k) plan
  • paid time off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer serviceinsurance knowledgefinancial market understandingresearch skillsanalytical skillsmultitaskingknowledge retention
Soft skills
interpersonal skillscommunication skillswork ethicprofessionalismflexibilityadaptabilitycommitmentdedicationcollaborationperformance-driven
Certifications
High School DiplomaCollege degree (preferred)