Support the development of Care Operations strategies and planning efforts by informing goals, success metrics, and tracking frameworks.
Identify, develop and execute initiatives that improve operational efficiency, compliance, and the patient and provider experience across Care Operations.
Analyze operational data to identify trends, determine root causes, and generate actionable recommendations for improvement. Drive data insights to action plans.
Partner with cross-functional teams to design, pilot, and implement scalable processes and operational solutions.
Build and maintain comprehensive project plans, including timelines, milestones, risks, and stakeholder communication.
Apply continuous improvement and change management principles to support pilots, assess their impact, and inform decisions on scaling.
Identify and document best practices that enhance operational consistency, quality, and scalability.
Contribute to building systems and mechanisms that support the ongoing improvement of Care Operations performance.
Perform other duties as assigned.

Requirements

Bachelor’s degree in business, operations, or a related field.
5–8+ years of experience in business operations, management consulting, program management, or a related field. Healthcare-focused experience is strongly preferred.
Demonstrated experience in strategic project management and/or process improvement.
Strong analytical and critical-thinking skills with the ability to translate data into insights and influence decision-making. Experience with SQL is a plus.
Highly proficient in Excel/GSheets.
Experience implementing scalable processes in a dynamic, fast-growing environment.
Exceptional communication, collaboration, and stakeholder-management skills
Ability to manage multiple priorities with excellent organization and adaptability.
Experience with change management or continuous improvement methodologies (Lean Six Sigma a plus).

Benefits

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Applicant Tracking System Keywords

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Hard skills

strategic project managementprocess improvementanalytical skillscritical-thinking skillsdata analysisSQLExcelGSheetschange managementLean Six Sigma

Soft skills

communication skillscollaboration skillsstakeholder managementorganizational skillsadaptabilityproblem-solvinginfluencing skillstime managementteamworkleadership