Equinix

Customer Success Manager

• Lead a team of Customer Success Managers to deliver revenue growth and retention
• Translate Customer Success strategy into execution
• Coach Customer Success Managers to lead value-based customer engagement
• Drive adoption of new products and services
• Establish engagement practices that reduce variability
• Partner with Sales Managers on renewal timing and messaging
• Leverage customer health indicators and portfolio insights for prioritization
• Build readiness for senior CSM or leadership roles
• Demonstrate inclusive leadership and accountability during change.

Senior Manager, Customer Success

Engineer

• Respond to internal customer requests for information arising from their use of IBX SmartView.
• Interact with the operation engineers at each IBX location to be cognizant of maintenance and operations which may cause unusual operating conditions.
• Verify the accuracy of data presented in IBX SmartView and supporting systems.
• Troubleshoot all elements of the controls system, including field devices, controllers, network components and software systems as necessary to resolve data quality issues.
• Provide support for equipment additions, changes and deletions within the system.
• Assist in the design of new features which improve usability of Smart View.
• Maintain and develop training materials for internal and external users.
• Provide training to internal and external users.
• Act as a subject matter expert for the IBX SmartView system.
• Utilize Smartview to identify operational efficiency improvement opportunities and work with the regional and IBX engineering teams to implement solutions to opportunities identified.
• Update the system configuration in response to infrastructure equipment additions, moves, changes or deletions.
• Utilizes safe working practices at an expert level (e.g. can apply procedure for lockout/tagout, can explain MSDS, etc.).
• Evaluates and assures the safe working practices of others.
• Interacts with other engineering disciplines.

Senior Controls Engineer

Analyst

• Manage day-to-day cash management operations across the Americas, including banking relationships, account structure, bank fee management, and ongoing monitoring of treasury policies and procedures
• Perform daily cash positioning and recommend funding actions as needed; monitor bank balances and liquidity buffers to support funding needs and policy compliance
• Drive monthly cash flow forecasting and liquidity planning; determine subsidiary funding gaps and support intercompany funding, intercompany loans, netting, and cross-border cash movements
• Analyze banking activity and cash movements and provide recommendations to support decision-making
• Prepare periodic cash, liquidity, and bank activity reporting (e.g., balances, movements, fees) to support treasury decision-making
• Support SOX controls execution for treasury processes and respond to audit requests, including year-end bank confirmations
• Maintain bank account administration items including signer updates, e-banking mandates, and user setup; keep the Treasury Management System (TMS) and treasury databases current and complete
• Partner with Accounts Payable and regional finance to resolve payment issues, rejections, and investigations
• Serve as a power user and subject-matter expert for the Treasury Management System (TMS), preferably Kyriba
• Build and maintain advanced Excel models for cash forecasting, counterparty exposure, bank fees, and treasury reporting.

Senior Manager, Customer Success

Senior Controls Engineer

Senior Treasury Analyst