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Senior Manager, Customer Success
EquinixSenior Manager for Customer Success at Equinix driving revenue growth and retention for enterprise and commercial customers. Leading a team and collaborating with Sales Management to ensure customer success and value realization across a global portfolio.
Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Lead a team of Customer Success Managers to deliver revenue growth and retention
- Translate Customer Success strategy into execution
- Coach Customer Success Managers to lead value-based customer engagement
- Drive adoption of new products and services
- Establish engagement practices that reduce variability
- Partner with Sales Managers on renewal timing and messaging
- Leverage customer health indicators and portfolio insights for prioritization
- Build readiness for senior CSM or leadership roles
- Demonstrate inclusive leadership and accountability during change.
Requirements
What you’ll need- Bachelor’s degree in a business-related discipline or equivalent practical experience
- Experience leading Customer Success or Go-To-Market teams in a scaled, segmented environment
- Proven track record in building and executing commercial capability and renewal strategies
- Strong understanding of adoption, retention, renewal readiness, and expansion disciplines
- Experience leading teams through operating model and behavioral change.
Benefits
Comp & perks- Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.
- Equal Employment Opportunity and Affirmative Action employer.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer success strategyrevenue growthretention strategiescommercial capabilityrenewal strategiesadoption disciplinesexpansion disciplinesoperating model changebehavioral change
Soft Skills
leadershipcoachinginclusive leadershipaccountabilitycustomer engagement
Certifications
Bachelor’s degree in business-related discipline