Salary
💰 $177,000 - $265,000 per year
About the role
- Own the customer and employee experience for Marketing & Outreach
- Gather the voice of the customer and employees regarding process and system interactions
- Apply user-centered design principles to campaign tracking, outreach, lead, and contact management
- Drive Marketing policy, process and system transformation and continuous improvement
- Capture customer and employee business requirements into Epics
- Minimize end user disruption through evolutionary UI change
- Communicate and train process and UI change
- Define Marketing Experience vision and roadmaps
- Develop overall Marketing Experience vision
- Partner with downstream teams for continuous and optimal end-to-end experience
- Document business process and system interactions
- Manage contracts with upstream and downstream domains and users
- Shape the backlog to deliver Marketing Experience vision
- Hire, coach and manage Product Owners and Process Architects
Requirements
- Bachelor's degree preferred
- 10+ years of experience owning and delivering products
- Strong leadership skills and ability to drive organizational change
- Strong communication skills
- Active coach and mentor
- Experience managing geographically distributed teams
- Knowledge of Agile Development & Methodologies
- Marketing process, channel program, and Marketing operations experience required
- Product Vision and Roadmap Creation experience
- Experience with Marketing systems and transformation
- Employee Assistance Program
- Health insurance
- Life insurance
- Disability insurance
- Retirement plan contributions
- Paid Time Off (PTO)
- Paid Holidays
- Vacation and personal time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Agile DevelopmentProduct Vision CreationRoadmap CreationMarketing OperationsCampaign TrackingLead ManagementContact ManagementBusiness Process DocumentationUI Change ManagementCustomer Experience Design
Soft skills
LeadershipOrganizational ChangeCommunicationCoachingMentoringTeam ManagementCollaborationContinuous ImprovementCustomer EngagementProcess Transformation
Certifications
Bachelor's Degree