Senior Manager, Customer Success Management
Equinix
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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Job Level
About the role
- Lead, coach, and develop a blended team of CSMs and SMs, setting clear expectations, priorities, and success measures
- Own the overall post-sales customer experience, ensuring customers achieve intended value, adoption, and satisfaction
- Provide leadership oversight for reliable service delivery, ensuring adherence to contractual SLAs, regulatory obligations, and governance standards
- Accountable for retention and expansion outcomes, including Net Revenue Retention (NRR) and churn risk management
Requirements
- Proven years professional experience preferred
- Proven years of managerial experience preferred
- Bachelor's degree preferred
Benefits
- Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
leadershipcoachingteam developmentcustomer experience managementservice delivery oversightretention managementexpansion management