Equinix

Data Center Customer Operations Engineer II

Equinix

full-time

Posted on:

Location Type: Office

Location: Alexandria • Australia

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Tech Stack

Oracle

About the role

  • Install and configure network devices which include rack and stack of equipment such as routers, servers, switches, and firewall of different brands such as Cisco, Juniper, F5, Super micro, HP, Microsoft, and Oracle etc.
  • Install software updates and security patches for customer equipment
  • Install cross-connects Unshielded Twisted Pair (UTP) and Fiber and patch cables
  • Provide remote technical support via phone call, email communication, web application (Cisco WebEx and Team viewer) etc. for emergency network outages and troubleshooting of network equipment, switches, and servers
  • Monitor network activities such as alert reports, error reports and network performance statics; report to ensure uptime and efficient resolution of issues
  • Assess and recommend customers of a better way to enhance network operations and integrated hardware/ software
  • Prepare and maintain documentation of customer network inventory, troubleshooting procedure and resolution to the issues
  • Maintain proper record of work operations, events, and logs to produce concise reports to company management
  • Upgrade network equipment such as fan, Dual In-Line Memory Module (DIMM), motherboard, Small Form-factor Pluggable (SFP), Redundant Array of Independent Disks (RAID) controller, blade servers, hard drive etc.
  • Perform tape backup to protect important customer information
  • Perform layer three ping and traffic testing using JDS Uniphase (JDSU), Optical Time Domain Reflectometer (OTDR) to locate fault on fiber network
  • Advanced usage of Fluke Network testers for certifying Unshielded Twisted Pair (UTP) and fiber cables
  • Supports the operations and security and critical facilities personnel team for breaks or other activities, when necessary

Requirements

  • Technical aptitude and ability to complete all training and onboarding
  • Commitment to teamwork and collaboration, including participation in 24/7 roster including 12 hour shifts
  • Positive attitude and willingness to continually learn and evolve in the role
  • Completion of TAFE NSW certification in IT or Telco related course
  • Hands-on experience or and understanding of fiber optics
  • Customer service experience will be highly regarded
  • Ability to attain and maintain NV1 Security Clearance (some sites have Customer requirements where we need to have Australian Citizens)
Benefits
  • Full-time, permanent role with a Global Data Center industry leader
  • Salary package including annual performance-based bonus and private healthcare or health allowance.
  • Close to transport links via Bus or Train and free onsite parking available
  • Access to wide ranging financial, wellness and company benefits and various Employee Assistance programs.
  • Working environment offering defines career development path in the Customer Operations Engineering or wider teams
  • Continued development and training opportunities onsite and with access to the Equinix Global Operations Academy.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
network installationnetwork configurationtroubleshootingsoftware updatessecurity patchesfiber opticsnetwork monitoringbackup procedurestraffic testingnetwork performance analysis
Soft Skills
teamworkcollaborationpositive attitudewillingness to learncustomer service
Certifications
TAFE NSW certification in ITTAFE NSW certification in Telco