Customer Support Agent, Mandarin Speaking
Equinix
full-time
Posted on:
Location Type: Hybrid
Location: Manila • Philippines
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Job Level
About the role
- Provides tier two(more complex) support on customer requests, inquiries, and/or questions through email, phone, or live chat
- Troubleshoot, document, escalate, and manage trouble resolution in the best interest of the customer and company
- May handle some specialized functions such as 1st level billing support, portal onboarding and simple GAM requests
Requirements
- 1+ years experience preferred
- Bachelor's degree preferred
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer supporttroubleshootingdocumentationescalation managementcommunication
Certifications
Bachelor's degree