Design the end-to-end customer migration lifecycle, from initial notification and technical validation to cutover and post-migration support.
Act as the "Voice of the Customer" within the engineering and networking organizations to ensure technical decisions prioritize service continuity and ease of transition.
Identify potential "high-touch" customers and complex topologies, developing bespoke migration paths to prevent churn.
Lead a cross-functional squad including Network Engineering, Product Management, Customer Engineering, Sales, and Operations without direct reporting lines.

Requirements

10+ years of Program Management experience, with a proven track record of leading large-scale customer migrations at a major Cloud Service Provider (CSP), Hyper-scaler, or Tier-1 Telco.
Deep understanding of Layer 2 and Layer 3 networking, including BGP, VLANs, VXLAN, MPLS, and Virtual Circuits.
Experience with SDN (Software Defined Networking) and the transition from hardware-centric to API-driven networking architectures.
Exceptional ability to drive consensus among engineering teams with competing priorities.
Ability to translate deep technical infrastructure changes into clear, value-based communications for non-technical customer stakeholders.

Benefits

Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Program Managementcustomer migrationsLayer 2 networkingLayer 3 networkingBGPVLANsVXLANMPLSVirtual CircuitsSDN

Soft Skills

Voice of the Customerdrive consensuscommunicationleadershipcross-functional collaborationcustomer focusproblem-solvingtechnical validationtransition managementstakeholder engagement