Senior Director, Head of Digital – Service Management
Equinix
full-time
Posted on:
Location Type: Hybrid
Location: New York City • Colorado, Illinois, New York, Texas, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $200,000 - $330,000 per year
Job Level
Senior
Tech Stack
ServiceNow
About the role
- Lead the vision, strategy, and delivery of end-to-end digital platform and solutions
- Partner with Global Operations leaders to define and execute a digital product strategy
- Own the full product lifecycle for digital solutions enabling service management
- Serve as the strategic interface between Digital & Innovation organization and Global Operations
- Utilize data analytics and customer feedback for continuous improvement
Requirements
- 15+ years of experience in software engineering or product management leadership
- Deep understanding of global infrastructure operations, ideally data center environments
- Proven experience delivering digital solutions for mission-critical environments
- Familiarity with software engineering of Digital Twin, ServiceNow, Incident, Change & Problem Management applications
Benefits
- Employee Assistance Program
- Insurance: health, life, disability, voluntary plans
- Retirement: contribution to a retirement plan
- Paid Time Off (PTO) and Paid Holidays: accrued PTO and paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
software engineeringproduct managementdata analyticsdigital solutionsDigital TwinServiceNowIncident ManagementChange ManagementProblem Management
Soft skills
leadershipstrategic thinkingcollaborationcommunicationcustomer feedback utilization