Equiniti

Project Manager

• As a Senior Project Manager, you will manage a platform upgrade/migration to drive forward our operating model transformation programme where we are growing our capability, systems and capacity. This is a 6–12-month FTC. Core Duties/Responsibilities The successful candidates will be responsible for the following, but duties are not limited to: The successful candidate will need to: Develop and manage a detailed delivery plan, including identification of delivery resources required. Providing data analysis and forecasting to key stakeholders Support line managers during the transformation. Manage the key activity workstreams required to support the delivery plan. Develop and agree reporting requirements and use this to monitor and report upon the key activities, milestones and dependencies impacting the plan. Manage the key assumptions and dependencies underpinning the plan. Manage the delivery risks relating to the plan. Monitor and manage the resource plan and costs for the project. Ensure agreed governance for the programme is followed in line with the agreed structure. Prepare a detailed activity schedule for any subsequent project phases.

Senior Project Manager

Customer Support

• Responds to phone inquiries in a timely, efficient, and professional manner by providing resolution within established standards
• Candidates must be comfortable using technology working in multiple systems at the same time
• Performs research during and after calls as needed to resolve problems and inquiries
• May act as a back-up for inquiries from higher revenue and contractual clients
• Document call notes ensuring key data is accurately captured in system
• Representatives must maintain required performance metrics: Call quality Productivity Adherence to schedule Risk and Compliance requirements

Senior Project Manager

Customer Care Associate