Equifax

Inside Sales, Sales Support Consultant

Equifax

full-time

Posted on:

Location Type: Hybrid

Location: Atlanta • United States

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About the role

  • Scale customer engagement of sales team
  • Maximize sales resources’ selling time by taking on back-office tasks
  • Connect with and coordinate internal resources to streamline contract-to-boarding processes
  • Support issue resolution around billing and general customer service
  • Assist with inquiries regarding billing, pricing, contracts, reporting and research
  • Perform sales administrative tasks (revenue tracking, etc.)
  • Review and monitor sales leads
  • Proactively collaborate with clients to research, implement, and monitor programs that support applications and business goals to ensure a positive relationship
  • Conduct research to communicate findings/solutions to assist sales representatives with maintaining and expanding strategic client base and revenue
  • Maintain tools to support the sales teams
  • Generate Client reporting and Client dashboards
  • Support efforts to address past due invoices and customer service issues, execute work orders, and ensuring appropriate filing of contracts with legal
  • Coordinate with Customer Success Managers to support Customer training
  • Guide sales in entering accurate forecasts in CRM tool, generate reports for forecast and weekly-monthly reports
  • Analyze sales performance records, interpret results
  • Review quarterly compensation for accurate payout

Requirements

  • 2-5 years of sales support and/or customer service experience
  • Bachelor's degree
  • Technical proficiencies
Benefits
  • comprehensive compensation and healthcare packages
  • 401k matching
  • paid time off
  • organizational growth potential through our online learning platform with guided career tracks
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales supportcustomer servicerevenue trackingsales performance analysisforecastingreport generationcontract managementbilling inquiriesdata analysis
Soft Skills
collaborationcommunicationproblem-solvingorganizational skillscustomer relationship management
Certifications
Bachelor's degree