Equifax

Senior Unemployment Claims Specialist

Equifax

full-time

Posted on:

Location Type: Office

Location: Rochester • Montana • New York • United States

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Job Level

Senior

About the role

  • Contact clients to review unemployment cases, documenting conversations
  • Screen unemployment documents and write detailed letters to the unemployment state agency
  • Analyze and review unemployment laws as needed for each case
  • Load and handle incoming emails
  • Receive and prioritize claims, questionnaires, initial decisions and other unemployment related data
  • Document details of client calls while on the phone, inputting information directly into PC via keyboard for future review

Requirements

  • Associate's degree (A.A.) or equivalent from two-year college or technical school; or two years customer service related experience and/or training; or equivalent combination of education and experience
  • 1 year customer service experience
  • 1 year of Google or Microsoft Suite products
Benefits
  • comprehensive compensation and healthcare packages
  • 401k matching
  • paid time off
  • organizational growth potential through our online learning platform with guided career tracks
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
document analysiscase documentationdata entryunemployment law analysis
Soft Skills
client communicationprioritizationattention to detail
Certifications
Associate's degree